To support and facilitate cost control and monitoring initiatives across the Group to enable budgets or forecasts to be met and effective use of resources in the Group.

In this role, you will be tasked to oversee a team of Customer Service agents including coaching, reviewing KPIs, developing skills, and ensure the smooth floor operations while managing disputes to attain customer satisfaction.

This individual will the responsible to lead the teams to support operations across SEA, Oceania and US region. The key objective is to provide excellent service to the affiliated partners and to manage their requests accordingly including technology questions about extranets, content improvement guidelines, increase inventories or updates on offerings/promotional activities via calls, chats, emails, and back end operation activities.

You will be leading large scope high impact cyber breaches and manage Incident Response (IR) workflow and activities.

Opportunity to propel your career to next level by pursuing a progressive and challenging Account Receivable (AR) position in a well renowned SSC.