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We are a call centre focusing on providing professional customer service and KYC Compliance to industries such as blockchain, big data, and artificial intelligence, in the finance, energy, communications, government, transportation, e-commerce, and real estate industries.
The Order Management Team Lead plays a key role in overseeing the order management process and leading a team of order management specialists to ensure efficient and accurate order processing.
This role will be overseeing Talent Management & Learning. Looking over the Succession/Talent Management, Learning & Development Operations. At the same time, will also be leading Talent Acquisition for Mid-to-Senior Level Recruitment & Employer Branding initiatives.
1. Support teams to capture development needs in scope. Works with Continuous Excellence (CE) and L&LD pillar to prioritise areas of focus and embed the L&LD pillar.2. Design, develop, consult, guide and where relevant deliver learning / leadership solutions to support strategic, transformational learning and performance needs.3. Engage in Global programs from the CoE as needed, to support overall business drivers
Address customer inquiries through various channels like email, phone, or online. Additionally, work closely with different teams to meet customer needs.
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