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Supply Chain Order Management Executive

Kuala Lumpur Permanent MYR72,000 - MYR97,200 per year Work from Home or Hybrid View Job Description
This role is responsible for managing end‑to‑end customer order processing while ensuring timely, accurate, and efficient service delivery. You will act as a key coordination point between customers and internal teams to drive operational performance and customer satisfaction.
  • Regional exposure across supply chain and commercial teams
  • Strong learning in order management & KPI-driven operations

About Our Client

Our client is a well‑established multinational organisation with a strong global presence, known for its collaborative culture and commitment to operational excellence within supply chain and customer service functions.

Job Description

  • Manage end‑to‑end order processing, including sales orders, credit notes, and order tracking
  • Monitor order fulfilment and ensure timely delivery in line with agreed service levels
  • Coordinate closely with third‑party logistics providers (3PL) for shipments and documentation
  • Act as the primary contact for customer enquiries, issues, and complaints
  • Provide timely updates to customers and internal stakeholders on order status and delivery
  • Collaborate cross‑functionally with Sales, Marketing, Logistics, and Technical teams
  • Resolve customer issues effectively while maintaining high service standards
  • Maintain accurate records and manage complaints through internal systems
  • Support month-end closing activities and prepare supply chain KPI reports
  • Track and drive performance metrics such as OTIF (On-Time-In-Full) and Case Fill Rate
  • Contribute to continuous improvement initiatives and process enhancements

The Successful Applicant

A successful Customer Service Specialist should have:

  • Minimum 3 years of experience in customer service or order management roles
  • Proven experience handling end‑to‑end order processing in a fast-paced environment
  • Strong stakeholder management and communication skills
  • Highly organised, detail-oriented, and able to multitask effectively
  • Strong problem-solving skills with a customer-centric mindset
  • Proficient in Microsoft Excel and comfortable working with data
  • Experience with ERP systems (e.g., JD Edwards) is an advantage

What's on Offer

  • Exposure to regional operations and cross-functional collaboration
  • Opportunity to build expertise in supply chain and customer service operations
  • Strong career development within a structured organisation
  • A collaborative and performance-driven working environment



This is an excellent opportunity for a motivated Customer Service Executive to make a significant impact. Interested candidates are encouraged to apply today!

Contact
Brandon Hein
Quote job ref
JN-062026-7046222
Phone number
+603 2302 4041

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Brandon Hein
Consultant contact
+603 2302 4041
Job Reference
JN-062026-7046222
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.