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Senior Order Management Officer (Customer Service | OTC)

Petaling Jaya Permanent MYR60,000 - MYR119,000 per year Work from Home or Hybrid View Job Description
This role focuses on managing end-to-end order processing within the Order-to-Cash (OTC) function, supporting B2B customers across order execution, delivery coordination, and issue resolution.
  • Hybrid (3+2) | Permanent
  • Global Operations | Structured MNC

About Our Client

A globally established manufacturing MNC organisation with a strong Shared Services Centre supporting customer operations, supply chain, and finance processes across international markets.

Job Description

  • Manage customer orders end-to-end within SAP, from order creation to delivery and invoicing.
  • Monitor order status, delivery timelines, and ensure fulfilment accuracy.
  • Coordinate closely with logistics, planning, and finance teams.
  • Handle order changes, returns, and exceptions.
  • Act as the main point of contact for customer enquiries related to orders.
  • Manage complaints and resolve issues through internal coordination.

The Successful Applicant

A successful Senior Customer Service Officer (Order Management) should have:

  • 3-7 years of experience in order management, OTC, or operations roles.
  • Hands-on experience in SAP or ERP systems.
  • Experience handling B2B customers and order processing.
  • Strong attention to detail and accuracy in transactional work.
  • Ability to manage multiple stakeholders across functions.
  • Strong communication skills and confidence in handling customer queries.

What's on Offer

  • Competitive salary aligned with experience and level.
  • Hybrid working arrangement (3 days office, 2 days WFH).
  • Stable permanent role within a global shared services environment.
  • Exposure to SAP-driven, structured operations processes.
  • Opportunity to work with international stakeholders.
  • Comprehensive medical coverage and insurance.
  • Standard MNC benefits including structured policies and leave.



If you are looking to grow your career in customer service and thrive in a challenging yet rewarding role, we encourage you to apply for this exciting opportunity!

Contact
Kai Jiunn Liong
Quote job ref
JN-062026-7047599
Phone number
+603 2302 4071

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Petaling Jaya
Contract Type
Permanent
Consultant name
Kai Jiunn Liong
Consultant contact
+603 2302 4071
Job Reference
JN-062026-7047599
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.