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Senior Customer Quality Engineer

Kulim Permanent MYR90,000 - MYR144,000 per year View Job Description
A leading global electronics manufacturing organisation is seeking a Senior Customer Quality Engineer to manage customer quality activities, quality systems, process improvement and product quality performance across manufacturing operations. The role will be responsible for quality planning, audits, customer issue resolution, engineering change implementation and continuous improvement initiatives from NPI through volume production.
  • End-to-End Quality Ownership
  • High Visibility Customer-Facing Position

About Our Client

Our client is a multinational manufacturing and technology solutions provider serving global customers across complex, high-reliability industries. The organisation offers advanced manufacturing capabilities, strong quality standards and opportunities to work with sophisticated products, customers and supply chain networks.

Job Description

  • Develop customer-specific quality documentation, quality checklists and quality plans.
  • Establish and review PPAPs, FMEA, Process Flow documentation and Process Management Plans (PMP).
  • Drive root cause analysis, corrective actions and preventive actions for customer issues and quality excursions.
  • Act as the Designated Quality Representative (DQR) where required.
  • Oversee product and material quality from New Product Introduction (NPI) through mass production.
  • Monitor and report quality KPIs for internal stakeholders and customers.
  • Lead supplier, process, product and system audits, ensuring follow-up and closure of improvement actions.
  • Support compliance with industry standards, ISO requirements and quality systems.
  • Manage Engineering Change (EC) and Supplier Process Change Notification (SPCN) implementation activities.
  • Coach and mentor junior quality team members while contributing to broader quality strategy initiatives.

The Successful Applicant

  • Degree in Engineering or a related discipline.
  • Experience within PCBA, SMT and HLA manufacturing environments.
  • Strong understanding of quality systems, ISO requirements and IPC-610 standards.
  • Knowledge of manufacturing and product quality processes.
  • Hands-on experience with quality methodologies such as FMEA, PMP, SPC and 8D problem solving.
  • Exposure to Lean, Kaizen and Six Sigma initiatives.
  • Strong stakeholder management and communication skills, with the ability to engage internal teams and external customers effectively.



What's on Offer

  • Opportunity to join a globally recognised technology manufacturing organisation.
  • Exposure to multinational customers and advanced manufacturing processes.
  • End-to-end quality ownership across NPI and production environments.
  • Career development opportunities within quality, operations and manufacturing leadership.
  • Collaborative environment focused on continuous improvement and operational excellence.



Contact
Isabelle De Costa
Quote job ref
JN-072026-7065512
Phone number
+603 2302 4075

Job summary

Function
Engineering & Manufacturing
Specialisation
Quality, Technical
What is your area of specialisation?
Industrial / Manufacturing
Location
Kulim
Contract Type
Permanent
Consultant name
Isabelle De Costa
Consultant contact
+603 2302 4075
Job Reference
JN-072026-7065512

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.