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Senior Customer Quality Engineer (Penang)

Penang Permanent MYR84,000 - MYR108,000 per year View Job Description
We are partnering with a global electronics manufacturing company to hire a Senior Customer Quality Engineer. This role will act as the primary quality interface for customers, ensuring product quality, customer satisfaction, and continuous improvement across manufacturing and supply chain operations.
  • Join a Global Industry Leader
  • High Visibility & Regional Exposure

About Our Client

Our client is a well-established multinational manufacturing organization with a strong presence across Asia, Europe, and the Americas. They provide advanced manufacturing solutions for leading technology companies spanning semiconductor, industrial, power, networking, cloud, and data centre applications.

Job Description

  • Serve as the primary quality focal point for key customer accounts.
  • Manage customer quality issues, escalations, and complaint investigations.
  • Lead root cause analysis using methodologies such as 8D, 5 Why, Fishbone, and FMEA.
  • Drive corrective and preventive actions (CAPA) to prevent recurrence of quality issues.
  • Coordinate with Manufacturing, Process Engineering, Supplier Quality, and Program Management teams to resolve customer concerns.
  • Monitor quality performance metrics and develop improvement plans.
  • Support customer audits, quality reviews, and business review meetings.
  • Ensure compliance with customer-specific requirements, ISO standards, and internal quality procedures.
  • Participate in new product introductions (NPI) and product transfer activities from a quality perspective.
  • Build strong customer relationships by providing timely communication and technical support.



The Successful Applicant

  • Degree in Engineering or a related technical discipline.
  • Proven experience in Customer Quality or Quality Engineering within the electronics or semiconductor manufacturing industry.
  • Fluent in Mandarin and English to support customer and stakeholder communication.
  • Strong knowledge of quality tools and methodologies such as 8D, RCA, CAPA, FMEA, and SPC.
  • Experience managing customer complaints, quality escalations, and corrective action initiatives.
  • Background in power electronics, power supply, power conversion, or data centre products will be highly advantageous.
  • Strong communication, problem-solving, and stakeholder management skills, with the ability to thrive in a fast-paced manufacturing environment.



What's on Offer

  • Competitive remuneration package with performance-based incentives.
  • Opportunity to work with globally recognised technology customers.
  • Exposure to advanced manufacturing technologies and next-generation products.
  • Regional and international career progression opportunities.
  • Collaborative and innovation-driven working environment.
  • Comprehensive employee benefits and training programs.



Contact
Isabelle De Costa
Quote job ref
JN-102026-7118047
Phone number
+603 2302 4075

Job summary

Function
Engineering & Manufacturing
Specialisation
Quality, Technical
What is your area of specialisation?
Industrial / Manufacturing
Location
Penang
Contract Type
Permanent
Consultant name
Isabelle De Costa
Consultant contact
+603 2302 4075
Job Reference
JN-102026-7118047

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.