Save Job Back to Search Job Description Summary Similar JobsBuild and shape a newly established regional teamLead customer service transformation and digitalizationAbout Our ClientOur client is a globally recognized multinational organization investing heavily in customer experience, operational excellence, and supply chain transformation across the region. As part of an exciting growth and transformation journey, the company is establishing a new regional customer service leadership function focused on elevating service delivery standards, driving digital innovation, and building future-ready customer operations capabilitiesJob DescriptionAs the Regional Supply Chain Customer Service Manager, you will lead customer service operations and transformation initiatives across the APAC region. Working closely with supply chain, commercial, logistics, shared services, and business leaders, you will drive service excellence, optimize processes, and enhance customer satisfaction while building a high-performing team.Key responsibilities include:Develop and implement customer service strategies that support business growth, operational excellence, and customer satisfaction across the region.Lead customer service transformation initiatives, including process improvements, digitalization, automation, and service model optimization.Establish and monitor customer service KPIs, performance frameworks, and service standards to drive continuous improvement.Act as a strategic advisor on customer service operating models, customer experience improvements, and service-related business decisions.Lead customer issue resolution, escalation management, and cross-functional problem-solving initiatives.Build, coach, and develop a high-performing customer service team while fostering a culture of accountability, collaboration, and continuous improvement.The Successful ApplicantA successful Regional Supply Chain Customer Service Manager should have:7+ years of experience in customer service, order management, supply chain, logistics, customer operations, or related functions.Proven people management experience with the ability to lead, coach, and develop teams.Strong understanding of customer service operations, order-to-cash processes, supply chain execution, and customer experience management.Familiarity with SAP and customer-facing supply chain processes.Experience driving transformation, process improvement, change management, or service excellence initiatives.Strong stakeholder management and influencing skills within a multinational environment.Experience within manufacturing, chemicals, FMCG, industrial products, or other complex B2B environments would be an added advantage.What's on OfferOpportunity to build and shape a newly established regional teamRegional APAC exposure with strong visibility to senior stakeholdersExposure to digitalization, automation, and process excellence projectsCareer growth opportunities within a leading multinational organizationHybrid working arrangementsIf you're passionate about customer service leadership, transformation, and building high-performing teams, this is an exciting opportunity to make a lasting impact within a newly established regional function. Apply today and be part of a business shaping the future of customer service across APAC.ContactMarissa NaoQuote job refJN-072026-7060580Phone number6012 306 0593Job summaryFunctionProcurement & Supply ChainSpecialisationCustomer Service / Order ManagementWhat is your area of specialisation?Business ServicesLocationSelangorContract TypePermanentConsultant nameMarissa NaoConsultant contact6012 306 0593Job ReferenceJN-072026-7060580Work from HomeWork from Home or Hybrid
