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Order Management Team Lead (Europe Region)

Selangor Permanent Work from Home or Hybrid View Job Description
Join a newly established Order Management team supporting the Europe region within a global business services environment. This pioneer opportunity offers team leadership, process improvement exposure, and collaboration with international stakeholders in a hybrid working model.
  • Be part of a newly established shared services team
  • Hybrid working with attractive shift allowance

About Our Client

Our client is a leading multinational organization with a strong international presence and a growing operations hub in Malaysia. As part of its continued expansion, the company is building a new team to support regional operations, offering employees excellent career growth, global exposure, and opportunities to drive meaningful business impact.

Job Description

  • Lead a team responsible for managing customer orders across European markets
  • Ensure customer requirements are fulfilled accurately and within agreed timelines
  • Serve as a key contact for operational escalations and service-related matters
  • Build strong partnerships with commercial, logistics, planning, and finance teams
  • Review operational performance and identify opportunities to improve service delivery
  • Support business growth by maintaining high levels of customer satisfaction
  • Contribute to continuous improvement initiatives and operational transformation projects

The Successful Applicant

  • Proven background in customer order management, customer operations, supply chain, or order-to-cash functions
  • Experience leading, coaching, or developing a team
  • Familiarity with international order fulfilment and customer service operations
  • Working knowledge of SAP or similar ERP platforms
  • Strong understanding of Incoterms and global trade processes
  • Ability to manage multiple stakeholders across different countries and functions
  • Previous involvement in transitions, migrations, system implementations, or process improvement initiatives is advantageous
  • Available to support Europe business hours (3pm - 12am Malaysia time) within a hybrid working arrangement

What's on Offer

  • Attractive shift allowance
  • Hybrid working arrangement
  • Exposure to diverse European markets
  • Opportunity to influence customer operations strategy



If you enjoy leading teams, partnering with international stakeholders, and creating a positive customer experience, we encourage you to apply and explore this exciting opportunity.

Contact
Marissa Nao
Quote job ref
JN-072026-7062149
Phone number
6012 306 0593

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Business Services
Location
Selangor
Contract Type
Permanent
Consultant name
Marissa Nao
Consultant contact
6012 306 0593
Job Reference
JN-072026-7062149
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.