Save Job Back to Search Job Description Summary Similar JobsOpportunity to expand your industry knowledge in an Oil and Gas sectorA supportive work environment with professional growth and hands-on learning.About Our ClientOur client is a leading global energy company with a long-standing presence in Malaysia. Its operations cover a wide range of areas including finance and business technology, IT services, lubricants production, petrochemicals, and corporate support functions. The organisation is committed to sustainability and community impact, the organisation continues to drive initiatives in renewable energy, environmental conservation, and digital transformation as part of its transition toward a more integrated and sustainable energy future.Job DescriptionAct as the primary point of contact for customers, managing enquiries and orders throughout the order-to-invoice process.Build and maintain strong relationships with customers, sales teams, distributors, suppliers, and logistics stakeholders.Process and validate customer orders, ensuring accuracy, compliance, and adherence to service standards.Coordinate closely with supply chain, logistics, and credit teams to ensure smooth order fulfilment and timely delivery.Proactively monitor order status and communicate updates, delays, or potential issues to customers and internal stakeholders.Ensure accurate pricing and order information to support correct invoicing and billing.Investigate, resolve, and escalate order-related issues to minimise service disruptions.Handle customer complaints and non-conformances, ensuring proper documentation and timely resolution.Manage customer interactions across multiple communication channels, including phone and email.Maintain accurate records and update relevant systems to support operational efficiency and reporting.The Successful ApplicantDiploma or Degree in Business, Information Technology, Engineering, or a related discipline.Prior experience in a shared services, customer service, order management, or operations environment.Experience within the oil & gas, energy, marine, or related industries is an advantage.Strong stakeholder management skills with the ability to engage effectively with both internal and external parties.Excellent written and verbal communication skills in English.Customer-focused mindset with a proven ability to deliver high service standards.Ability to manage multiple priorities and work effectively in a fast-paced environment.Strong problem-solving skills with the ability to handle urgent issues and drive timely resolutions.Detail-oriented with a focus on accuracy and operational excellence.Lean Practitioner certification or exposure to continuous improvement methodologies would be an added advantage.What's on Offer5 Months contractCovered medical benefitsOpportunity to work in a globally known O&G organisationHybrid working arrangementContactIzzati ManQuote job refJN-062026-7044915Phone number+603 2302 4059Job summaryFunctionProcurement & Supply ChainSpecialisationCustomer Service / Order ManagementWhat is your area of specialisation?Energy & Natural ResourcesLocationKuala LumpurContract TypeTemporaryConsultant nameIzzati ManConsultant contact+603 2302 4059Job ReferenceJN-062026-7044915
