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Order Management Manager - Europe Market (Shared Services)

Selangor Permanent Work from Home or Hybrid View Job Description
Lead an Order Management team supporting customers across the European market, ensuring smooth order processing and service delivery. Work closely with cross-functional stakeholders to drive operational excellence, customer satisfaction, and continuous improvement initiatives.
  • Lead and shape a newly established Order Management team
  • Collaborate with European stakeholders in a global business environment

About Our Client

Our client is an established multinational organization with a strong international presence and a commitment to operational excellence. As part of its continued growth, the company is expanding its customer operations capabilities and is seeking experienced leaders to drive performance, develop talent, and support regional business objectives.

Job Description

  • Lead and develop an Order Management team supporting the European market
  • Oversee order processing activities and ensure service levels are consistently achieved
  • Partner with commercial, supply chain, logistics, and operational teams to support customer requirements
  • Manage escalations and resolve complex order-related issues
  • Drive process improvements to enhance operational efficiency and customer experience
  • Monitor team performance and foster a high-performing culture

The Successful Applicant

  • 7+ years of experience in Order Management, Customer Fulfilment, OTC, Supply Chain Customer Service, or related functions
  • Previous team leadership or people management experience
  • Strong stakeholder management and problem-solving skills
  • Experience working with SAP or similar ERP systems
  • Exposure to Shared Services, GBS, or multinational environments is an advantage
  • Willingness to work European business hours
  • Comfortable with a hybrid work arrangement (3 days office, 2 days work-from-home)

What's on Offer

  • Opportunity to build and lead a newly established team
  • European market exposure within a multinational organization
  • Hybrid working arrangement
  • Career growth opportunities within a growing business



If you're an experienced Order Management leader looking to make an impact in a growing international organization, we'd love to hear from you. Apply today and take the next step in your career.

Contact
Marissa Nao
Quote job ref
JN-072026-7062149
Phone number
6012 306 0593

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Business Services
Location
Selangor
Contract Type
Permanent
Consultant name
Marissa Nao
Consultant contact
6012 306 0593
Job Reference
JN-072026-7062149
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.