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Order Management Assistant Manager (Shared Services)

Kuala Lumpur Permanent Work from Home or Hybrid View Job Description
Step into a leadership position within a regional shared services hub, driving end-to-end customer service and Order-to-Cash operations across multiple markets. This role combines operational excellence with team leadership and key stakeholder management.
  • Regional exposure supporting Order-to-Cash operations across multiple countries
  • Opportunity to lead and develop a pioneer team

About Our Client

Our client is a leading multinational organization with a strong presence across global markets. The company operates through a structured shared services environment, known for its focus on operational excellence, innovation, and continuous improvement, offering employees strong career development opportunities in a collaborative setting.

Job Description

  • Oversee end-to-end Order-to-Cash (OTC) operations including order management, delivery coordination, and invoicing
  • Act as key contact for customers, ensuring smooth service delivery and issue resolution
  • Lead and support a customer service team, managing priorities, escalations, and performance
  • Collaborate with Sales, Supply Chain, and Finance to resolve operational challenges
  • Drive process improvements and ensure strong SAP usage, data accuracy, and service excellence

The Successful Applicant

A successful candidate should have:

  • 5+ years of experience in Customer Service, Supply Chain, or OTC operations within a shared services or multinational environment
  • Strong SAP knowledge, with the ability to support reporting and system usage across teams
  • Proven experience handling end-to-end Order-to-Cash processes in a B2B setup
  • Prior exposure to team leadership, coaching, or supervisory responsibilities
  • Excellent stakeholder management and communication skills
  • A structured, detail-oriented mindset with strong problem-solving capabilities

What's on Offer

  • Regional role within a well-established global shared services hub
  • Opportunity to step into a leadership position with team management exposure
  • Structured career progression with continuous learning opportunities
  • Collaborative and performance-driven team culture
  • Hybrid working arrangements



If you're looking to grow your leadership career within a global shared services environment and enjoy driving both operational excellence and team performance, we'd love to hear from you-apply today!

Contact
Marissa Nao
Quote job ref
JN-062026-7038151
Phone number
6012 306 0593

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Business Services
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Marissa Nao
Consultant contact
6012 306 0593
Job Reference
JN-062026-7038151
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.