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Order Management Analyst/Specialist - Japanese Speaker

Kuala Lumpur Permanent MYR55,000 - MYR108,000 per year Work from Home or Hybrid View Job Description
This role is responsible for managing end-to-end order-to-cash processes, including customer order management and supply coordination. You will work closely with internal teams and customers to ensure smooth operations, resolve issues, and improve supply chain efficiency.
  • Strong focus on career growth and structured development opportunities.
  • Supportive environment that promotes work-life balance and employee well-being

About Our Client

Our client is a reputable multinational corporation (MNC) with a strong presence across multiple regions, known for its structured processes and employee-focused culture.

Job Description

  • Manage order processing and ensure smooth execution of the end-to-end order lifecycle
  • Maintain accurate master data and collaborate across functions to support business operations
  • Communicate proactively with customers on order status, product availability, and delivery updates
  • Monitor supply and demand, including placing replenishment orders and tracking delivery schedules
  • Support billing, credit management, and accounts receivable follow-ups
  • Handle customer complaints and ensure timely resolution while maintaining service quality
  • Ensure compliance with internal policies and regulatory requirements
  • Provide reporting on order trends and support sales teams with customer insights

The Successful Applicant

  • Bachelor's degree in Business Administration or a related field
  • Fresh grad are welcomed to apply. Minimum 1 years of experience in customer service, supply chain, or related functions within an international environment
  • Proficiency in Japanese (min JLPT N2) and English (both written and spoken)
  • Experience using ERP systems (e.g. SAP/Oracle/Concur) is an added advantage
  • Understanding of order-to-cash processes is preferred
  • Strong communication, problem-solving, and stakeholder management skills
  • Ability to work independently and collaboratively in a fast-paced environment

What's on Offer

  • Competitive annual salary ranging from MYR 55000 to MYR 108000.
  • Language allowance to recognize your bilingual skills.
  • Opportunity to work in a hybrid work arrangement.
  • Career development opportunities in a permanent role based in Kuala Lumpur.



If you are enthusiastic about delivering exceptional customer service and fluent in Japanese, we encourage you to apply for this exciting opportunity in Kuala Lumpur today!

Contact
Yin Ern Ngo
Quote job ref
JN-052026-7026944
Phone number
+60323024029

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Yin Ern Ngo
Consultant contact
+60323024029
Job Reference
JN-052026-7026944
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.