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Operation and Service Project Manager

Kuala Lumpur Permanent View Job Description
This role is responsible for overseeing network operations and maintenance for large-scale managed service projects, ensuring service performance, operational excellence, and customer satisfaction. The position also drives operational transformation through AI, automation, and continuous improvement initiatives while managing stakeholders, vendors, and project risks.
  • Lead large-scale telecom managed service operations across APAC
  • Drive network transformation using AI and automation technologies

About Our Client

Our client is a global technology leader with a strong presence across the telecommunications industry. They are seeking an experienced Operations & Maintenance Manager to lead managed service operations, drive operational excellence, and support business growth across the Asia Pacific region.

Job Description

  • Lead the overall operations and maintenance management of telecommunications managed service projects.
  • Oversee network operations across First Line Maintenance (FLM), Network Operations Center (NOC), and Operations Support Systems (OSS).
  • Develop and implement operational methodologies, processes, procedures, tools, templates, and governance frameworks.
  • Monitor network performance and service delivery against agreed Service Level Agreements (SLA) and Key Performance Indicators (KPI).
  • Leverage AI-powered and automation solutions to improve operational efficiency, quality, and service delivery performance.
  • Manage customer relationships, major incidents, escalations, and stakeholder communications.
  • Drive procurement planning, vendor management, and subcontractor performance within project delivery.
  • Ensure compliance with quality standards, Environmental Health & Safety (EHS) requirements, risk controls, and internal governance policies.
  • Prepare customer reports, present project achievements, and manage customer expectations.
  • Identify opportunities for operational transformation and continuous improvement initiatives.

The Successful Applicant

  • Bachelor's Degree or higher in Telecommunications, Engineering, Information Technology, or a related discipline.
  • Minimum 5 years of experience within the telecommunications industry.
  • Proven experience managing network operations, managed services, or telecommunications operations and maintenance functions.
  • Strong understanding of NOC operations, field operations, network performance management, OSS/IT systems, ITIL, eTOM, PMP, or similar operational frameworks.
  • Experience utilizing AI-driven technologies, automation tools, or digital transformation initiatives to improve operational performance.
  • Strong leadership capabilities with experience managing cross-functional teams and stakeholders.
  • Excellent communication and presentation skills, with the ability to engage senior management, department heads, and executive-level stakeholders.
  • Strong analytical mindset with the ability to identify operational performance gaps and implement improvements.
  • Excellent interpersonal, negotiation, and customer management skills.
  • Able to perform effectively in a fast-paced, multicultural, and customer-focused environment.
  • Willingness to travel frequently and support regional projects across the Asia Pacific region.

What's on Offer

  • Opportunity to lead large-scale regional managed service projects.
  • Exposure to cutting-edge AI and automation-driven network operations.
  • Regional stakeholder management and leadership responsibilities.
  • Dynamic and multicultural working environment.
  • Strong career growth opportunities within a global technology organization.
  • Competitive compensation and benefits package.
  • Opportunity to drive operational transformation and business impact across APAC.
Contact
Jane Chu
Quote job ref
JN-092026-7109938
Phone number
+60323024077

Job summary

Function
IT
Specialisation
IT Project & Programme Management
What is your area of specialisation?
Technology & Telecoms
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Jane Chu
Consultant contact
+60323024077
Job Reference
JN-092026-7109938

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.