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Manager, Data Centre Technical Service Management

Johor Permanent MYR180,000 - MYR240,000 per year View Job Description
This role is responsible for managing customer relationships and ensuring excellent service delivery for data centre clients, acting as the key liaison between customers and internal teams to meet SLA and operational requirements. It also involves leading and developing a technical service management team, resolving customer issues, overseeing service reviews, and driving customer satisfaction and operational excellence.
  • Opportunity to lead customer success in a fast-growing industry.
  • Strong leadership and career development exposure.

About Our Client

The client is a well-established multinational within the critical infrastructure space, supporting large enterprise customers through highly technical, service-driven operations.

Job Description

  • Act as the main relationship owner for customers, ensuring a seamless service experience and addressing their operational needs.
  • Oversee day-to-day service delivery and ensure commitments, performance standards, and contractual expectations are achieved.
  • Manage customer concerns, incidents, and escalations by coordinating with internal teams to drive effective resolutions.
  • Lead regular business and service review meetings, providing updates on performance, service quality, and key issues.
  • Support customer-related activities such as onboarding, audits, projects, service requests, contract changes, and terminations.
  • Collaborate with technical, operations, and commercial teams to ensure efficient communication and service execution.
  • Review customer reports, maintenance plans, and operational documentation to ensure accuracy and quality.
  • Lead and develop the service management team through coaching, mentoring, and performance management.
  • Drive continuous improvements in service processes, operational procedures, and customer engagement practices.
  • Monitor service metrics and prepare management reports to support operational visibility and decision-making.
  • Contribute to customer satisfaction initiatives and support business objectives through continuous service enhancement.

The Successful Applicant

A successful DCTSM should have:

  • Degree or diploma in Information Technology, Engineering, Computer Science, or a related field.
  • Solid experience within data centres, technical services, critical facilities, or infrastructure operations.
  • Proven leadership capabilities with experience managing and developing teams.
  • Strong customer-facing experience with the ability to build relationships and manage key stakeholders.
  • Good understanding of data centre operations, facilities management, and critical infrastructure environments.
  • Excellent communication, interpersonal, and stakeholder management skills.
  • Strong problem-solving abilities with a track record of handling operational issues and customer escalations.
  • Ability to work collaboratively across technical, operational, and commercial functions.
  • Well-organized, proactive, and capable of managing multiple priorities in a fast-paced environment.
  • Professional certifications related to data centres or service management (e.g., ITIL or CDCP) are an added advantage.

What's on Offer

  • Competitive salary range.
  • Opportunity to work in a large organization.
  • Exposure to innovative practices in the Technology & Telecoms industry.
  • Collaborative and professional work environment.



This is an excellent opportunity for professionals passionate about customer service to thrive in a rewarding role. Apply now to take the next step in your career as a DCTSM in Kuala Lumpur!

Contact
Ashwin Hastir
Quote job ref
JN-072026-7058782
Phone number
+60323024105

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Johor
Contract Type
Permanent
Consultant name
Ashwin Hastir
Consultant contact
+60323024105
Job Reference
JN-072026-7058782

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.