Save Job Back to Search Job Description Summary Similar JobsWork with global stakeholders across cultures and markets.Shape self-service knowledge solutions used by thousands of users worldwide.About Our ClientOur client is a leading global professional services organization with a strong international presence and a collaborative, people-first culture. Known for investing heavily in digital transformation and knowledge-sharing initiatives, they provide employees with opportunities to work alongside global teams, build valuable stakeholder management skills, and contribute to projects that create meaningful business impact.Job DescriptionAs a Knowledge Management Analyst, you'll play a key role in enhancing the user support experience by creating, maintaining, and optimizing knowledge content used across a global support environment. You'll collaborate closely with subject matter experts, process owners, and cross-functional teams to ensure knowledge is accurate, accessible, and effective.Key responsibilities include:Writing, editing, reviewing, and publishing knowledge articles with a high level of accuracy and consistency.Creating self-service content that empowers users to resolve issues independentlyWorking with SMEs and process owners to gather, validate, and improve knowledge assetsEvaluating and providing feedback on submitted content to maintain knowledge quality standardsManaging content within ServiceNow and other knowledge repositoriesBuilding strong working relationships with global and multicultural stakeholders to drive information sharing and continuous improvementThe Successful ApplicantA successful Knowledge Management Analyst should have:A Bachelor's Degree or equivalent professional experienceAt least 2 years of experience in Knowledge Management, Service Delivery, Project Management, Contact Centre, or related environmentsExcellent written and verbal communication skills in English and Traditional MandarinStrong attention to detail with the ability to produce high-quality documentationExperience working with knowledge repositories, content management systems, or ServiceNow environmentsThe ability to collaborate effectively with stakeholders across different cultures and functionsExposure to support documentation, user guides, manuals, or "how-to" content will be an added advantageWhat's on OfferOpportunity to work in a globally connected organizationExposure to international stakeholders and cross-cultural collaborationCareer development within knowledge management and digital support functionsExperience working with industry-leading knowledge and service management platformsSupportive and inclusive team culture that values continuous learningPermanent opportunity with long-term career growth potentialBe part of initiatives that improve user experience and operational excellence on a global scaleIf you're passionate about creating content that makes a real impact, enjoy collaborating with global teams, and want to build a career in knowledge management within a world-class organization, we'd love to hear from you. Apply today and take the next step in your professional journey! 🚀ContactLi Yee QuekQuote job refJN-082026-7076612Phone number+60323024055Job summaryFunctionITSpecialisationIT SupportWhat is your area of specialisation?Business ServicesLocationMalaysiaContract TypePermanentConsultant nameLi Yee QuekConsultant contact+60323024055Job ReferenceJN-082026-7076612
