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Japanese Speaking Customer Service Executive

Kuala Lumpur Permanent MYR60,000 - MYR108,000 per year View Job Description
An established multinational company is seeking a Japanese-speaking professional to support customer service and order management activities for regional customers. The role combines customer interaction, order fulfilment coordination, and cross-functional stakeholder management to ensure a seamless customer experience.
  • Regional Exposure - Support Japanese-speaking customers
  • Career Growth & Stability - Join a well-established multinational organisation

About Our Client

Our client is a global MNC with a strong international presence, serving customers across multiple markets and industries.

Job Description

  • Manage end-to-end order processing activities, including order entry, order tracking, amendments, and fulfilment coordination.
  • Act as the primary contact for Japanese-speaking customers, handling enquiries and resolving order-related issues.
  • Coordinate closely with supply chain, logistics, sales, and internal stakeholders to ensure timely deliveries.
  • Monitor order status and proactively communicate updates to customers.
  • Maintain accurate customer and order information within ERP systems.
  • Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency

The Successful Applicant

  • Ability to communicate professionally in Japanese (min N2) and English (spoken and written).
  • Min 2 years of experience in customer service, order management, order fulfilment, sales support, or a related function.
  • Familiarity with ERP systems such as SAP, Oracle, or equivalent is an advantage.
  • Strong communication, problem-solving, and stakeholder management skills.
  • Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.

What's on Offer

  • Annual salary ranging from MYR 60,000 to MYR 108,000.
  • Language allowance provided as part of the compensation package.
  • Eligibility for a contractual bonus.
  • Hybrid working arrangements
Contact
Yin Ern Ngo
Quote job ref
JN-072026-7068519
Phone number
+60323024029

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Yin Ern Ngo
Consultant contact
+60323024029
Job Reference
JN-072026-7068519

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.