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IT Product Manager (Hyper-Personalisation)

Kuala Lumpur Permanent View Job Description
Join a leading financial services provider as a Product Manager specializing in hyper-personalisation within the technology department. This role involves shaping innovative product strategies and driving customer-centric solutions in a fast-paced environment.
  • Professional Career Growth
  • Leading financial services provider in Malaysia

About Our Client

Our client is a large organization within the financial services industry, known for its robust presence and commitment to delivering cutting-edge solutions. With a focus on innovation and customer satisfaction, the company continues to set benchmarks in the market.

Job Description

  • Act as the product and business lead to deliver hyper-personalized engagement capabilities across all customer touchpoints.
  • Gather and define requirements based on business use cases and data insights, collaborating with technology teams to design and develop solutions.
  • Plan and prioritize product feature backlog and releases to maximize business value and align with the overall roadmap.
  • Lead cross-functional teams in developing and launching personalization tools and features, including engagement automation, content management, A/B testing, reporting, and optimization.
  • Provide clear direction to ensure team alignment on objectives, deliverables, and successful implementation of personalization initiatives.
  • Define success metrics, monitor performance, and measure the impact of released features to drive continuous improvement.
  • Develop release plans and champion platform adoption across the organization to ensure effective utilization of personalization capabilities.



The Successful Applicant

  • Proven experience in product management, digital platforms, MarTech, CRM, or customer engagement solutions, preferably in large enterprises or regulated environments.
  • Proven ability to manage or implement SaaS platforms, including vendor selection, onboarding, configuration, integration, and optimization.
  • Hands-on experience with Marketing Automation, CDP, CRM, or Personalization platforms as a product owner or platform lead.
  • Skilled in working with external vendors, SaaS providers, and system integrators for contract scoping, delivery governance, and performance management.
  • Ability to translate business/marketing needs into platform capabilities, workflows, and integrations; experienced in Agile or hybrid Agile environments.
  • Bachelor's degree in Business, Information Systems, Computer Science, Engineering, Marketing, or related field; postgraduate qualifications (MBA, Master's) are a plus.
  • Product Management (Scrum Product Owner, SAFe POPM), Agile/delivery (Scrum, SAFe, Kanban), and platform-specific (Marketing Automation, CDP, CRM).



What's on Offer

  • Opportunity to work in a leading financial services organization in Kuala Lumpur.
  • Be at the forefront of innovation in hyper-personalisation within the technology sector.
  • Collaborative and supportive work environment.



If you are passionate about driving innovation in the financial services industry and want to make an impact as a Product Manager (Hyper-personalisation), we encourage you to apply.

Contact
Jia Lik Hon
Quote job ref
JN-032026-6975650
Phone number
+60 3 2302 4091

Job summary

Function
IT
Specialisation
IT Project & Programme Management
What is your area of specialisation?
Financial Services
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Jia Lik Hon
Consultant contact
+60 3 2302 4091
Job Reference
JN-032026-6975650

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.