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Incident Specialist

Malaysia Temporary MYR9,000 - MYR11,000 per month (MYR108,000 - MYR132,000 per year) View Job Description
As an Incident Specialist in the Technology & Telecoms industry, you will play a vital role in identifying and resolving technical incidents to ensure smooth operations. The position requires strong technical skills and the ability to work effectively under pressure.
  • Opportunity to work on exciting projects with new technologies
  • Opportunity to work in global cross functional teams

About Our Client

The company is a well-established large organization operating within the Technology & Telecoms industry. It is known for its innovative solutions and commitment to delivering high-quality services to its clients.

Job Description

  • Advanced expertise in the Incident Management process, including procedures and standard operating workflows.
  • Intermediate knowledge in managing IT-related incidents across Infrastructure, Security, and Application domains.
  • Proficient in Microsoft Office applications, including Excel, PowerPoint, and Word.
  • Experienced in using BMC Helix ITSM and other ITSM platforms such as ServiceNow or OpenText.
  • Excellent communication skills in Cantonese, English, and Mandarin.
  • Proven ability to lead and guide team members in understanding, delivering, and maintaining high-quality work standards.
  • Demonstrated capability to drive improvements and implement changes to enhance operational productivity.
  • Strong decision-making skills, with accountability, sound judgment, effective problem-solving, prudent risk assessment, and customer-centric thinking.
  • Ability to build strong working relationships based on respect, integrity, open communication, teamwork, negotiation, influence, and effective customer relationship management at all levels.
  • Skilled in influencing without authority and collaborating effectively with internal clients and stakeholders.
  • Experienced in leading high-performance teams, fostering continuous learning, coaching, recognition, and exceptional customer service.
  • Strong relationship-building skills with vendors to encourage positive behaviors, support new engagements, and strengthen existing partnerships.
  • Capable of preparing reports required for customer deliverables.
  • Ensure all documentation, including processes, SOPs, and manuals, comply with ISO standards.
  • Participate in and support audits, ISO assessments, and general compliance activities.
  • Able to work shifts or be on-call in a 24×7 operational environment.

The Successful Applicant

A successful Incident Specialist should have:

  • Diploma/ Degree holder in Computer Engineering/Information Technology or related disciplines.
  • 3-4 years of experience in Incident management.
  • Experience in ITSM tools (BMC Helix) or any equivalent ITSM tools in the market will be added advantage.
  • Experience in Infrastructure, Security and Application IT domains
  • Good problem-solving skills, background analytics, proactive attitude and focus on excellent customer service/support.
  • Driven and able to multi-task, strong time management skills and strong team player.
  • Required Language(s): Cantonese, English, Mandarin
  • Willing to work on shift rotations and standby.

What's on Offer

  • Contract: 1 year
  • Medical Benefits
  • Opportunity to work with new upcoming technologies
  • Opportunity to work in a well-established large organization within the Technology industry.



If you are passionate about technology and thrive in a fast-paced environment, we encourage you to apply for the Incident Specialist position today!

Contact
Charlene Fernandez
Quote job ref
JN-112025-6885175
Phone number
+60323024024

Job summary

Function
IT
Specialisation
Infrastructure
What is your area of specialisation?
Technology & Telecoms
Location
Malaysia
Contract Type
Temporary
Consultant name
Charlene Fernandez
Consultant contact
+60323024024
Job Reference
JN-112025-6885175

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.