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Global Service Desk Manager

Malaysia Permanent Work from Home or Hybrid View Job Description
The Global Service Desk Manager will oversee and enhance IT support services to ensure smooth operations within the transport & distribution industry. This role is ideal for a professional who can lead teams, manage service delivery, and drive continuous improvements.
  • Lead and scale a 24/7 service desk operation
  • Own customer experience and first‑line IT delivery

About Our Client

This is an exciting opportunity to join a large organization within the transport & distribution industry. The company is committed to providing efficient and reliable services through the application of advanced technology and a focus on customer satisfaction.

Job Description

  • Oversee the daily operations of the global service desk to ensure prompt and effective IT support for all users.
  • Develop and implement strategies to enhance service delivery and user satisfaction.
  • Manage and mentor a team of service desk professionals to achieve performance targets.
  • Monitor and report on service desk performance metrics and identify areas for improvement.
  • Collaborate with internal departments to align IT support services with business needs.
  • Ensure compliance with IT service management best practices and company policies.
  • Handle escalations and provide resolutions to complex technical issues.
  • Stay updated on the latest industry trends and technologies to improve service desk capabilities.

The Successful Applicant

A successful Global Service Desk Manager should have:

  • A degree in Information Technology, Computer Science, or a related field.
  • Proven experience in managing IT service desks or similar roles in the transport & distribution industry.
  • Strong leadership and team management skills.
  • Knowledge of IT service management frameworks, such as ITIL.
  • Excellent problem-solving and decision-making abilities.
  • Effective communication and interpersonal skills.
  • Familiarity with the latest technology trends and tools in the industry.

What's on Offer

  • Comprehensive medical benefits to support your well-being.
  • Opportunities to work in a large organization within the transport & distribution industry.
  • Engaging company culture with a focus on innovation and excellence.



If you are ready to take your career to the next level as a Global Service Desk Manager, we encourage you to apply today!

Contact
Jereimy Kennedy
Quote job ref
JN-052026-7008965
Phone number
+60323024092

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Business Services
Location
Malaysia
Contract Type
Permanent
Consultant name
Jereimy Kennedy
Consultant contact
+60323024092
Job Reference
JN-052026-7008965
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.