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Global People Services Lead, Regional Delivery (APAC)

Kuala Lumpur Permanent MYR138,000 - MYR200,000 per year View Job Description
This position works in close partnership with the three Joiners-Movers-Leavers Team Leads, acting as a regional subject-matter expert and hands-on execution partner. While it does not own regional operational excellence or global process design, it provides critical oversight, coordination, and escalation support across day-to-day delivery.
  • Attractive Remuneration Package
  • Opportunities to work in a Global Company

About Our Client

Putting people at the heart of everything we do. That's our Purpose and it's at the heart of our business. Since our inception in 1976, we have continued to grow and Build on existing strengths and ensuring we hold true to what we are famous for - People. Our global community of 9,000 recruiters live and breathe our core values: We continuously strive to Grow Connections, Earn trust, and ultimately - Make a Difference. At Michael Page, we don't just accept difference - we celebrate it. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants from all diverse background

Job Description

  • Manage APAC employee benefits and insurance operations across 11 markets, including renewals, compliance, enrolments, billing, and vendor coordination.
  • Act as the main point of contact for brokers, insurers, Payroll, Finance, HRIS, and external vendors.
  • Support payroll-related benefits activities, ensuring accurate deductions, reimbursements, and compliance reporting.
  • Oversee Joiners, Movers & Leavers (JML) processes, ensuring smooth employee lifecycle transitions and timely workflow/ticket management.
  • Handle escalations, monitor operational workloads, and resolve process bottlenecks to maintain service levels.
  • Support audits, maintain accurate HR records, and ensure compliance with operational controls and documentation standards.
  • Drive process improvements, system enhancements, reporting updates, UAT, and operational readiness during go-live/hypercare phases.
  • Support compensation, performance, onboarding, and market-specific payroll activities as required.

The Successful Applicant

  • Strong background in payroll, employee benefits, and HR operations within shared services or multi-market environments.
  • Hands-on experience with HRIS and payroll systems, system enhancements, and UAT support.
  • Solid understanding of statutory requirements and compliance across APAC markets.
  • Proven ability to manage vendors, brokers, and cross-functional stakeholders.
  • Highly organised, detail-oriented, and comfortable operating across multiple timelines and markets.

What's on Offer

  • Competitive annual salary.
  • Comprehensive SSC package tailored to support employee well-being and professional growth.
  • Opportunity to lead regional HR operations in a large organization within the business services industry.
  • Exposure to a collaborative and structured work environment in the heart of KL.



This is a fantastic opportunity for an experienced HR professional to make a significant impact in a key regional role. Interested candidates are encouraged to apply and take the next step in their career journey.

Contact
Cheryl Fernandez
Quote job ref
JN-052026-7020888
Phone number
+60 3 2302 4074

Job summary

Function
Human Resources
Specialisation
Shared Services
What is your area of specialisation?
Business Services
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Cheryl Fernandez
Consultant contact
+60 3 2302 4074
Job Reference
JN-052026-7020888

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.