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Global Order Management Specialist- (SAP | Customer Operations)

Kuala Lumpur Permanent MYR60,000 - MYR80,000 per year Work from Home or Hybrid View Job Description
This role offers the opportunity to move beyond routine customer service into a structured Order-to-Cash (OTC) operations role with exposure to SAP systems and cross-functional business processes. It is ideal for candidates looking to build a long-term career in order management, operations, or supply chain within a global MNC environment.
  • Hybrid | 3 + 2 WFH
  • Permanent | Structured MNC

About Our Client

A globally established organisation with a strong shared services hub in Malaysia, supporting regional markets across customer operations, supply chain, and order management. The company offers a highly structured SAP-driven environment, providing strong exposure to end-to-end business operations across international markets.

Job Description

  • Manage end-to-end customer order processing and updates in SAP.
  • Track order fulfilment and coordinate with logistics and planning teams.
  • Handle order changes, returns, and exception scenarios.
  • Work closely with internal teams to ensure smooth delivery execution.
  • Support documentation, invoicing coordination, and order accuracy.
  • Manage customer enquiries related to orders and operational matters.
  • Contribute to process improvements and operational efficiency.

The Successful Applicant

A successful Customer Service (O2C) - should have:

  • 1-5 years of experience in order management, customer operations, logistics, or related roles.
  • Hands-on experience with SAP or similar ERP systems.
  • Experience working in a B2B environment with order or process handling.
  • Strong attention to detail and ability to manage data accurately.
  • Good communication skills and stakeholder coordination ability.
  • Willingness to learn and grow within a structured, fast-paced environment.

What's on Offer

  • Competitive salary package aligned with experience and level.
  • Hybrid working arrangement with a structured MNC setup.
  • Regional exposure within a global operations environment.
  • Standard company benefits including medical coverage and insurance.
  • Opportunity to build expertise in SAP, Order-to-Cash, and business operations.
  • Clear career progression into operations, supply chain, or commercial support roles.



If you are passionate about customer service and fluent in Mandarin, this is an excellent opportunity to advance your career. Apply now to be part of a reputable company in Kuala Lumpur!

Contact
Kai Jiunn Liong
Quote job ref
JN-052026-7029085
Phone number
+603 2302 4071

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Kai Jiunn Liong
Consultant contact
+603 2302 4071
Job Reference
JN-052026-7029085
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.