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German Customer Service (Order Management)

Selangor Permanent MYR60,000 - MYR94,900 per year View Job Description
The Customer Service - German Speaker will play a crucial role in providing exceptional service to clients within the life science industry. This position involves managing customer inquiries and ensuring seamless communication in German to support client needs effectively.
  • Attractive remuneration package
  • Be part of globally recognized organisation

About Our Client

Our client is a large organization within the life science industry, known for its commitment to innovation and providing high-quality solutions. They offer a supportive and professional work environment with opportunities for growth and development.

Job Description

  • Provide exceptional customer service to German-speaking clients, addressing inquiries and resolving issues promptly.
  • Manage customer orders, including processing, tracking, and confirming delivery timelines.
  • Coordinate with internal teams to ensure customer needs are met effectively.
  • Maintain accurate customer records and ensure all data is up-to-date in the system.
  • Assist in resolving complaints and escalating issues to the appropriate departments when necessary.
  • Support customers by providing product-related information and guidance.
  • Contribute to continuous improvement initiatives to enhance customer satisfaction.
  • Adhere to company policies and procedures while delivering outstanding customer service.

The Successful Applicant

A successful Customer Service - German Speaker should have:

  • Fluency in both German and English, with strong written and verbal communication skills.
  • Strong problem-solving skills and the ability to handle inquiries professionally.
  • Attention to detail and excellent organizational skills.
  • A customer-oriented mindset with a focus on delivering high-quality service.

What's on Offer

  • Contractual and performance bonuses to reward your contributions.
  • Language allowance for German proficiency.
  • Shift allowance for supporting EMEA working hours.
  • Hybrid working arrangement for better work-life balance.
  • A permanent position within a professional and supportive company culture.
  • Fresh graduates are welcome to apply.If you are a proactive and customer-focused individual fluent in German, we encourage you to apply for this exciting opportunity in customer service.
Contact
Shelyn Hiew
Quote job ref
JN-032026-6970786
Phone number
+603 2302 4093

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Selangor
Contract Type
Permanent
Consultant name
Shelyn Hiew
Consultant contact
+603 2302 4093
Job Reference
JN-032026-6970786

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.