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Customer Service Specialist - (Order Management | Supply Chain)

Petaling Jaya Permanent MYR60,000 - MYR90,000 per year Work from Home or Hybrid View Job Description
This role offers the opportunity to gain exposure beyond traditional customer service responsibilities by supporting customer operations, order management, and cross-functional business processes within a multinational environment. Working closely with customers and internal stakeholders, you will play a key role
  • Hybrid (3+2) | Permanent
  • MNC Exposure | Global Organization

About Our Client

A globally recognized multinational organization operating within the industrial and life sciences sector, supporting customers across international markets through a highly integrated commercial, supply chain, and operations network.

As part of its continued growth, the organization is looking for customer-focused professionals to join its Customer Operations team and support end-to-end customer and order management activities.

Job Description

  • Manage customer enquiries and provide professional support throughout the customer lifecycle
  • Support end-to-end order management from order placement through delivery
  • Coordinate closely with Sales, Supply Chain, Logistics, Operations, and other internal stakeholders
  • Monitor order progress and provide timely updates to customers
  • Resolve customer issues and operational exceptions effectively
  • Maintain accurate documentation and system records
  • Support continuous improvement and customer experience initiatives

The Successful Applicant

A successful Customer Service Professional - Order Management should have:

  • Experience in Customer Service, Customer Support, Order Management, Sales Support, Customer Operations, Administration, or related functions
  • Strong communication and stakeholder management skills
  • Customer-centric mindset with strong problem-solving abilities
  • Ability to multitask and thrive in a fast-paced environment
  • Good Microsoft Office proficiency
  • Experience with ERP systems such as SAP would be advantageous
  • Exposure to order fulfilment, logistics, supply chain, or commercial operations would be an added advantage

What's on Offer

  • Competitive salary package aligned with experience
  • Hybrid/Flexible working arrangement (3+2)
  • 13th month salary (1 month additional Fix Bonus)
  • General medical and insurance coverage
  • Other applicable allowances (where applicable)
  • Opportunity to join a globally established multinational organization
  • Exposure to international customers and global business operations
  • Structured onboarding, training, and professional development opportunities



If you are passionate about customer service and order management and are looking for a rewarding career, we encourage you to apply today!

Contact
Kai Jiunn Liong
Quote job ref
JN-072026-7060527
Phone number
+603 2302 4071

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Petaling Jaya
Contract Type
Permanent
Consultant name
Kai Jiunn Liong
Consultant contact
+603 2302 4071
Job Reference
JN-072026-7060527
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.