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Customer Service Order Management (Japanese Speaker)

Kuala Lumpur Permanent MYR60,000 - MYR120,000 per year Work from Home or Hybrid View Job Description
This role supports order management and customer service activities for Korean-speaking clients, ensuring smooth order processing and timely issue resolution. You will act as a key liaison between customers and internal teams to deliver a seamless customer experience.
  • Join a structured, regional operations team within a well-established MNC
  • Gain exposure to end-to-end order management processes

About Our Client

Our client is a reputable multinational corporation (MNC) with a strong global presence and established shared services operations in Malaysia.

Job Description

  • Manage end-to-end order processing, including order entry, tracking, and fulfilment
  • Handle customer enquiries via phone and email in a professional and timely manner
  • Coordinate with internal stakeholders (logistics, finance, supply chain) to resolve issues
  • Ensure accuracy of order details, pricing, and delivery timelines
  • Maintain up-to-date records in internal systems and ensure compliance with company processes
  • Proactively identify and escalate service or operational issues where required

The Successful Applicant

  • Proficiency in Japanese (min JLPT N2) and English (both written and spoken)
  • Experience in customer service, order management, or related functions is preferred
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced, structured environment
  • Good attention to detail and organisational skills
  • Familiarity with ERP/CRM systems is an added advantage

What's on Offer

  • Monthly salary: RM5,000 - RM10,500
  • 12-month salary structure
  • Exposure to regional operations within a global organisation
  • Structured training and career development opportunities
  • Collaborative and stable working environment
Contact
Yin Ern Ngo
Quote job ref
JN-072026-7061684
Phone number
+60323024029

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Yin Ern Ngo
Consultant contact
+60323024029
Job Reference
JN-072026-7061684
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.