Save Job Back to Search Job Description Summary Similar JobsHybrid Working ArrangementRegional APAC exposureAbout Our ClientA leading digital payments organisation, licensed as a Major Payment Institution, operating across multiple Asian markets. The business enables cross‑border payments for consumers, merchants, corporates, and strategic partners through a suite of regional payment platforms, including QR‑based payment networks, corporate payment solutions, and wallet‑as‑a‑service capabilities.Job DescriptionAct as a senior, hands‑on operational lead supporting customer operations across APAC, with a strong focus on ticket ownership, escalation management, and service quality.Manage and resolve complex customer, merchant, and partner issues across onboarding, payment operations, and support workflows.Serve as the primary escalation and checker within maker‑checker frameworks, ensuring accuracy, compliance, and closure quality.Coordinate closely with Product, Technology, Compliance, Finance, and Commercial teams to resolve operational issues effectively.Support operational governance by tracking SLAs, turnaround times, backlogs, and service quality metrics.Partner with regional stakeholders to ensure consistent execution, readiness, and adoption of operational processes.Support senior leaders by providing clear insights, updates, and recommendations on operational performance and risks.The Successful ApplicantA successful Customer Operations Lead/Manager (APAC Region) should have:5-8 years of experience in customer operations, payment operations, fintech operations, or financial services operations.Strong hands‑on experience operating in ticket‑based environments, including escalations and complex issue resolution.Comfortable operating as a senior individual contributor without direct line management responsibility.Strong problem‑solving capability and ability to work in fast‑changing, less rigid environments.Excellent written communication skills, particularly in professional email‑based partner interactions.Mandarin proficiency (spoken and written) to support APAC‑linked partners and regional communication.Bachelor's degree in Business, Finance, or a related discipline.What's on OfferCompetitive salary within a growing regional payments organisation.Hybrid working arrangement 18 days annual leave with replacement leave if required to work on public holidays.Comprehensive medical coverage and benefits aligned with regional fintech standards.Direct exposure to regional stakeholders and Singapore headquarters.Collaborative and professional working environment.Opportunity to play a critical role in shaping and stabilising customer operations during a key growth phase.If you are a proactive, detail‑oriented payroll professional who enjoys transformation work and regional exposure, this is an excellent opportunity to make a meaningful impact within a global organisation!ContactKai Jiunn LiongQuote job refJN-042026-7000692Phone number+603 2302 4071Job summaryFunctionBanking & Financial ServicesSpecialisationBack Office - OperationsWhat is your area of specialisation?FMCG (Fast Moving Consumer Goods)LocationKuala LumpurContract TypePermanentConsultant nameKai Jiunn LiongConsultant contact+603 2302 4071Job ReferenceJN-042026-7000692Work from HomeWork from Home or Hybrid
