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Cross-Border Payments Operations Manager

Kuala Lumpur Permanent MYR180,000 - MYR200,000 per year View Job Description
An exciting opportunity for an experienced operations leader to drive operational excellence, support regional business growth, and optimize critical processes across multiple markets. This role is ideal for a proactive professional who thrives in a fast-paced environment and enjoys leading cross-functional initiatives, managing stakeholders, and delivering continuous improvements.
  • International Exposure
  • Leadership Opportunity

About Our Client

Our client is a rapidly growing technology-driven organisation operating within the digital payments and financial services sector. With a strong international footprint and a focus on innovation, the business delivers secure, scalable, and efficient payment solutions that help organisations transact seamlessly across different markets.

Job Description

  • Oversee daily payment operations across multiple markets, ensuring accuracy, efficiency, and service excellence.
  • Monitor transaction flows and payment performance while identifying opportunities for operational improvements.
  • Manage operational risk, investigate transaction issues, and coordinate timely resolutions.
  • Collaborate with product, compliance, engineering, and business teams to support ongoing operations and strategic initiatives.
  • Analyse operational metrics and reporting data to drive process enhancements and scalability.
  • Support the onboarding and launch of new payment methods, partners, and market expansion initiatives.
  • Build and maintain strong relationships with external partners, payment providers, and financial institutions.
  • Lead operational projects, improve workflows, and ensure adherence to regulatory and compliance requirements.
  • Mentor and support team members while contributing to a high-performance operational culture.

The Successful Applicant

  • Proven experience in payment operations, transaction processing, reconciliation, or financial operations.
  • Background within fintech, payments, banking, e-wallets, remittance, or financial services environments.
  • Strong understanding of local and cross-border payment ecosystems.
  • Experience managing operational risk, compliance requirements, and service quality standards.
  • Analytical mindset with the ability to interpret data, identify trends, and implement process improvements.
  • Excellent stakeholder management and communication skills, with the ability to work across diverse teams and regions.
  • Demonstrated leadership experience, including team coordination and operational project management.
  • Highly organised, detail-oriented, and capable of performing under pressure in a fast-moving environment.
  • Bachelor's Degree in Business, Finance, Economics, or a related discipline.



What's on Offer

  • Opportunity to join a high-growth organisation within the rapidly evolving fintech and payments industry.
  • Exposure to regional and global payment operations across multiple markets.



Contact
Joshua Joel
Quote job ref
JN-072026-7074729
Phone number
+60323024008

Job summary

Function
Sales
Specialisation
Business Development
What is your area of specialisation?
Financial Services
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Joshua Joel
Consultant contact
+60323024008
Job Reference
JN-072026-7074729

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.