Save Job Back to Search Job Description Summary Similar JobsOpportunity to work in a collaborative environmentJoin a team that values problem-solving, and continuous improvement.About Our ClientOur client is a globally recognised business, focusing on creating indulgent frozen dessert products for a mass market audience. With a strong international presence, it operates across retail and food service channels, offering a range of formats designed to enhance everyday consumption experiences.Part of a broader portfolio of established brands, it leverages product innovation, brand positioning, and wide distribution to maintain a leading position in its category. Its approach centres on combining product quality with consistent branding, delivering accessible yet differentiated offerings across diverse markets worldwide.Job Description1. Customer Coordination & OperationsSupport day-to-day customer-related operations to ensure continuity during system transitionWork closely with Key Account Managers (KAMs) and sales teams to track customer readiness and key milestonesCoordinate communication between internal teams and customers to ensure alignment and timely executionSupport resolution of operational issues related to orders, onboarding, and customer processes2. Customer Onboarding & Data ReadinessSupport customer onboarding activities, ensuring accurate setup for ordering and payment processesManage and validate customer master data (e.g. pricing, terms, product mapping) to ensure accuracyIdentify and resolve data gaps or inconsistencies that may impact order processing or billingCoordinate EDI setup and testing with customers and relevant stakeholders3. Cutover & Go-Live PreparationTrack customer readiness for system go-live, including onboarding completion and data accuracySupport coordination of stock build-up and order readiness during transition periodsEnsure contingency plans (e.g. manual order processes) are in place where requiredMonitor contract and trade term readiness to ensure smooth business continuity4. Post Go-Live Support (Hypercare)Monitor order processing and customer transactions after system launchIdentify and troubleshoot issues related to orders, invoicing, or customer setupCoordinate with internal teams to resolve issues quickly and minimise disruption to customers5. Change & Process SupportSupport communication of new processes and ways of working to sales teams and usersAssist in preparing documentation, training materials, and user guidesMaintain dashboards and trackers to monitor progress, risks, and key milestonesIdentify risks or delays and follow up with stakeholders to ensure timely resolutionThe Successful ApplicantBachelor's degree in Business, Supply Chain, Finance, or related field2-4 years of experience in sales operations, key account support, customer operations, or related rolesBasic understanding of order management, invoicing, and customer processesStrong coordination and stakeholder management skills (including external customers)High attention to detail, particularly in data and transaction accuracyStrong communication and follow-up skillsAbility to manage multiple priorities in a fast-paced environmentProficiency in Microsoft Excel and PowerPointExperience with ERP systems, EDI, or system implementation projects is an advantageExperience in FMCG or high-volume environments is preferredWhat's on OfferContract: 12 MonthsHybrid working arrangementHands-on exposure to a large-scale ERP transformation projectExperience working across cross-functional teams and business processesA dynamic, fast-paced environment with strong learning opportunitiesContactAriff KamriQuote job refJN-062026-7050216Phone number+6012 375 0286Job summaryFunctionProcurement & Supply ChainSpecialisationCustomer Service / Order ManagementWhat is your area of specialisation?FMCG (Fast Moving Consumer Goods)LocationKuala LumpurContract TypeTemporaryConsultant nameAriff KamriConsultant contact+6012 375 0286Job ReferenceJN-062026-7050216
