Back to search

Claims Specialist (Motor)

Malaysia Permanent MYR54,000 - MYR96,000 per year View Job Description
The Claims Specialist (Motor) will be responsible for managing and processing motor insurance claims efficiently while ensuring compliance with industry standards. This role is ideal for detail-oriented professionals in the financial services sector who are looking to leverage their expertise in claims management.
  • Pioneer Team
  • Regional Exposure

About Our Client

This opportunity is with an established insurance brokerage firm that provides comprehensive risk management and insurance solutions for individuals and businesses. The company works closely with multiple insurance providers to deliver tailored coverage, competitive pricing, and professional advisory services across various insurance products, including life, medical, general, and corporate insurance. With a strong focus on client needs, it is committed to helping customers make informed decisions and achieve greater financial protection and peace of mind.

Job Description

  • Handle end-to-end motor insurance claims processes, ensuring timely and accurate resolution.
  • Review and assess claim documents to determine coverage and validity.
  • Coordinate with clients, workshops, and third-party assessors to gather necessary information.
  • Provide technical expertise on repair procedures, battery systems, and specialized components to local repair networks.
  • Ensure compliance with internal policies and external regulatory requirements.
  • Provide clear and professional communication to customers regarding claim status and outcomes.
  • Prepare detailed claims reports including damage assessments, cost estimates, and recommendations for settlement.
  • Maintain detailed records of claims and prepare necessary reports for internal and external stakeholders.
  • Work collaboratively with the underwriting and risk teams to identify trends and mitigate potential issues.
  • Continuously improve claims processes to enhance customer satisfaction and operational efficiency.

The Successful Applicant

A successful Claims Specialist (Motor) should have:

  • A strong background in automotive claims handling, preferably with body shop or repairer background.
  • Knowledge of insurance policies, claims processes, and regulatory requirements.
  • Excellent problem-solving and analytical skills to assess and resolve complex claims.
  • Proficiency in English and Mandarin are a strong advantage.
  • Strong understanding of automotive repair processes, including NEV-specific systems such as battery packs, electric motors, and ADAS components.
  • Effective communication skills to liaise with clients and stakeholders professionally.
  • Proficiency in relevant software and tools for managing claims and documentation.
  • A proactive and organized approach to handling multiple tasks efficiently.

What's on Offer

  • Opportunities for career advancement in the financial services industry.
  • Supportive company culture that encourages professional development.
  • Comprehensive training and onboarding programs to set you up for success.
  • Collaborative work environment within a large organization.



If you are ready to take the next step in your career as a Claims Specialist (Motor) in the financial services industry, we encourage you to apply today!

Contact
Pey Teeng Lee
Quote job ref
JN-072026-7052792
Phone number
+60 3 2302 4076

Job summary

Function
Banking & Financial Services
Specialisation
Insurance
What is your area of specialisation?
Financial Services
Location
Malaysia
Contract Type
Permanent
Consultant name
Pey Teeng Lee
Consultant contact
+60 3 2302 4076
Job Reference
JN-072026-7052792

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.