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Call Centre (Voice/Non-Voice) - Bahasa Indonesia Speaker

Malaysia Permanent MYR36,000 - MYR48,000 per year View Job Description
This role involves providing excellent customer service to Indonesian-speaking clients in the FMCG industry. The ideal candidate will handle inquiries, resolve issues efficiently, and ensure a positive customer experience.
  • Be part of globally recognized organisation
  • Exposure to new project & global processes

About Our Client

The hiring company is a large organization in the FMCG industry, committed to delivering high-quality products and exceptional customer service. The company fosters a professional and inclusive work environment while offering growth opportunities for its employees.

Job Description

  • Respond promptly to customer inquiries via phone, email, or chat in the Indonesian language.
  • Resolve customer complaints by identifying the issue, explaining the best solution, and following up to ensure resolution.
  • Maintain accurate records of customer interactions and transactions in the system.
  • Collaborate with other departments to address and resolve customer issues effectively.
  • Provide product and service information to customers as needed.
  • Adhere to company policies and procedures while delivering exceptional service.
  • Meet individual and team performance targets and key performance indicators (KPIs).
  • Stay updated on product knowledge and company offerings to assist customers effectively.

The Successful Applicant

A successful Call Centre - Indonesian Speaker should have:

  • Fluency in both Bahasa Indonesia and English languages, both spoken and written.
  • Strong communication and interpersonal skills to engage with customers professionally.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • A positive attitude and a customer-focused mindset to provide excellent service.
  • Attention to detail and accuracy in handling customer information.
  • Comfortable working with rotating shifts/weekends/public holiday.

What's on Offer

  • Competitive salary with language allowance, shift allowance, and OT incentives.
  • Monthly medical claims and a comprehensive medical insurance plan.
  • Completion bonus for meeting role expectations.
  • Entry‑level friendly, language‑driven hiring, open to non‑traditional backgrounds
  • Open to Malaysian citizens, PR holders, and individuals with valid work rights in Malaysia only.



This is a opportunity in the FMCG industry with excellent benefits and a supportive work environment. If you are fluent in Bahasa Indonesia and passionate about customer service, apply today to join a thriving team!

Contact
Shelyn Hiew
Quote job ref
JN-052026-7015042
Phone number
+603 2302 4093

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Location
Malaysia
Contract Type
Permanent
Consultant name
Shelyn Hiew
Consultant contact
+603 2302 4093
Job Reference
JN-052026-7015042

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.