Back to search

AVP - Hub Ops & Service Centre (HOSC) Channel Ops

Malaysia Permanent MYR5,000 - MYR7,000 per month (MYR60,000 - MYR84,000 per year) View Job Description
As a Team Lead (AVP) Hub Ops & Service Centre (HOSC) Channel Ops, you will oversee operational processes and ensure efficient service delivery within the financial services industry. This position requires strategic thinking and a focus on maintaining high performance standards in a dynamic environment.
  • Career Progression
  • Regional Exposure

About Our Client

The employer is a large organization in the financial services industry, known for providing innovative solutions and fostering a results-driven culture. They offer opportunities for career growth and are committed to operational excellence.

Job Description

  • Supervise daily operations within the Hub Ops & Service Centre (HOSC) Channel Ops team.
  • Ensure compliance with policies, regulations, and standard operating procedures.
  • Identify and implement process improvements to enhance efficiency and service quality.
  • Monitor team performance and provide guidance to achieve key operational metrics.
  • Collaborate with stakeholders to resolve operational issues and address service gaps.
  • Prepare reports and provide insights to management for informed decision-making.
  • Foster a positive working environment that encourages teamwork and professional growth.
  • Manage resource allocation to meet workload demands effectively.
  • Support processing of customer claims from the self-service machines.

The Successful Applicant

A successful Team Lead (AVP) Hub Ops & Service Centre (HOSC) Channel Ops should have:

  • Educational qualifications in banking, finance, or a related field.
  • Strong understanding of operational processes in the financial services industry.
  • Proven leadership skills with the ability to manage and inspire teams.
  • Excellent problem-solving and decision-making abilities.
  • Proficiency in analyzing data and generating actionable insights.
  • Effective communication skills to liaise with various stakeholders.
  • Commitment to maintaining compliance and operational excellence.

What's on Offer

  • Permanent role within a reputable financial services organization.
  • Opportunities for professional development and career progression.
  • Supportive and collaborative work culture.
  • Exposure to impactful and challenging projects in the banking sector.



If you're ready to take the next step in your career and lead a high-performing team in the financial services industry, we encourage you to apply today!

Contact
Pey Teeng Lee
Quote job ref
JN-102025-6867804
Phone number
+60 3 2302 4076

Job summary

Function
Banking & Financial Services
Specialisation
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Malaysia
Contract Type
Permanent
Consultant name
Pey Teeng Lee
Consultant contact
+60 3 2302 4076
Job Reference
JN-102025-6867804

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.