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An exciting opportunity to shape how a regional Shared Services Centre manages its performance, governance, and service outcomes. This role is ideal for someone who enjoys driving clarity, insights, and continuous improvement across service delivery teams.
The Head of Global Business Services (GBS) is responsible for leading and transforming the organisation's shared services function into a high-performing, scalable, and digitally enabled operation. This role drives operational excellence, standardisation, and innovation across multiple business functions, delivering high-quality, cost-efficient services to internal stakeholders while continuously enhancing user experience.
This role oversees end‑to‑end operational readiness for overseas franchise stores, from pre‑opening preparation to coordination with cross‑functional departments. The position ensures smooth store launches through effective communication, problem‑solving, and operational execution.
The Engineering Manager is responsible for leading manufacturing engineering and process improvement initiatives to enhance efficiency, quality, and productivity. This role combines hands‑on technical expertise with people leadership to drive continuous improvement, compliance, and operational excellence.
Michael Page are currently partnering with a Shared Service Centre based in Petaling Jaya to recruit a OTC and PTP Tower Lead to join their team! This role will offer the opportunity to progress to being a head of Centre, and offer the opportunity to work on process improvement projects across the entire team.
This role will be a foundational hire in a newly established Shared Services setup, responsible for centralising payroll and HR operations while reducing manual processes. You will work closely with regional stakeholders to build a scalable, well‑governed payroll and data environment that supports future APAC growth.
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