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P2P and O2C Process Improvement Analyst

Kuala Lumpur Permanent MYR6,000 - MYR8,000 per month (MYR72,000 - MYR96,000 per year) Work from Home or Hybrid View Job Description
Looking for an analytical, proactive professional to analyze data, identify process improvements, and enhance PTP, OTC, and RTR functions in a fast-paced environment.
  • Global MNC
  • Rewarding Benefits

About Our Client

A leading Global MNC in the SSC market.

Job Description

As a Process Improvement Analyst, your primary responsibility will be to gather and analyze data to uncover opportunities for enhancing processes within key SSC functions. You will collaborate with cross-functional teams to implement recommended improvements and assess their impact.

  • Collect, analyze, and interpret data to evaluate process performance across PTP, OTC, and RTR functions.
  • Detect inefficiencies, process bottlenecks, and potential areas for automation and standardization.
  • Design and recommend process enhancements to improve accuracy, efficiency, and cost-effectiveness.
  • Work closely with cross-functional teams to execute and monitor process improvement initiatives.
  • Contribute to the development of KPIs and dashboards for ongoing performance tracking.
  • Assist in documenting process modifications while ensuring compliance with internal controls and best practices.
  • Support training and change management efforts to integrate process improvements within SSC operations.
  • Stay informed about industry trends and best practices in SSC process optimization.

The Successful Applicant

The ideal Process Improvement Analyst has strong experience in process optimization and data analysis within an SSC environment. Proficiency in Excel, data visualization tools, and ERP systems, along with a solid understanding of PTP, OTC, and RTR processes, is key.

Requirements:

  • Bachelor's degree in Business, Finance, Accounting, Data Analytics, or a related field.
  • 2-5 years of experience in process improvement or data analysis within an SSC.
  • Strong analytical skills with expertise in Power BI, Tableau, and Excel.
  • Experience with ERP systems (SAP, Oracle, or similar) is a plus.
  • Knowledge of PTP, OTC, and RTR processes.
  • Ability to translate data insights into actionable improvements.
  • Strong communication and stakeholder management skills.
  • Familiarity with Lean, Six Sigma, or other process improvement methodologies is an advantage.

What's on Offer

  • A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
  • Leaders who support your development through coaching and managing opportunities.
  • A world-class training program in financial services.
  • A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.
Contact
Laxmin Ganapathy
Quote job ref
JN-032025-6691826
Phone number
60122161741

Job summary

Function
Finance & Accounting
Specialisation
Shared Services
What is your area of specialisation?
Business Services
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Laxmin Ganapathy
Consultant contact
60122161741
Job Reference
JN-032025-6691826
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.