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Technical Support Engineer

Selangor Permanent MYR5,000 - MYR7,000 per month (MYR60,000 - MYR84,000 per year) View Job Description
This role provides technical expertise to support sales teams and customers, ensuring successful product applications and solution development. It involves on‑site support, testing, training, and driving specification wins within the automotive segment.
  • Be part of a regional technical team driving innovation and solutions.
  • Gain hands-on exposure through client projects and product testing.

About Our Client

This opportunity is with a large organization in the retail industry, known for its innovative products and commitment to quality. The company is focused on delivering excellent services and maintaining a strong presence in the market.

Job Description

  • Provide technical support and troubleshooting for clients and internal teams, ensuring timely resolution of product and service issues.
  • Collaborate with Engineering & Manufacturing to diagnose and resolve technical challenges efficiently.
  • Conduct product testing, interpret test results, and ensure all solutions meet quality and compliance standards.
  • Plan, coordinate, and execute testing schedules in the Customer Solutions Center to meet customer project needs.
  • Develop and implement technical solutions aligned with customer requirements, gathering detailed technical information directly from customers when needed.
  • Prepare comprehensive technical documentation, reports, and presentations for internal stakeholders and customers.
  • Deliver technical training to clients, internal sales teams, and other departments to strengthen product understanding and technical selling capabilities.
  • Support sales teams with on-site technical guidance and participate in customer-facing activities.
  • Plan and execute seminars, tech days, roadshows, and events to promote technical expertise and enhance brand visibility.
  • Monitor and analyze technical data to recommend product or process improvements and preventive measures.
  • Maintain up-to-date knowledge of technical advancements in the retail industry and related technologies.
  • Travel domestically and internationally to support customer projects, training, and events as required.

The Successful Applicant

  • Bachelor's degree in Engineering (Chemical, Mechanical, or related discipline).
  • Minimum 3 years of technical support experience, preferably in a customer-facing consultancy or technical advisory role.
  • Hands-on laboratory experience in product testing, analysis, or technical assessments.
  • Strong analytical, troubleshooting, and problem-solving skills with keen attention to detail.
  • Excellent communication and presentation skills, with the ability to translate complex technical concepts into clear, customer-friendly language.
  • Customer-centric mindset with proven ability to build and maintain strong client relationships.
  • Proficiency in technical tools and software relevant to engineering or support functions.
  • Fluent in English and Bahasa Malaysia, Mandarin is an added advantage.
  • Ability to work independently and collaboratively within cross-functional teams.

What's on Offer

  • Competitive salary and benefits package.
  • Additional benefits including car allowance, petrol allowance, and performance bonus.
  • 13-month salary provided as part of the remuneration package.
Contact
Daryl Lim
Quote job ref
JN-032026-6968369
Phone number
+603 2302 4065

Job summary

Function
Engineering & Manufacturing
Specialisation
Quality, Technical
What is your area of specialisation?
Industrial / Manufacturing
Location
Selangor
Contract Type
Permanent
Consultant name
Daryl Lim
Consultant contact
+603 2302 4065
Job Reference
JN-032026-6968369

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.