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ServiceNow CSM Senior Developer

Kuala Lumpur Permanent Work from Home or Hybrid View Job Description
We are seeking a ServiceNow CSM Senior Developer to support and enhance a global ServiceNow platform, with a strong focus on Customer Service Management (CSM). This is a hands‑on development role, responsible for building, configuring, and implementing ServiceNow solutions end‑to‑end, rather than day‑to‑day operational support.
  • Genuine hands‑on CSM build role, not operational support
  • Opportunity to develop and shape a global ServiceNow platform

About Our Client

The client is a global organisation with a well‑established Global Business Services (GBS) environment. They are enhancing their enterprise ServiceNow platform, with a strong focus on Customer Service Management (CSM), to improve service delivery, automation, and user experience across regions. The culture is collaborative, international, and hands‑on, with openness to learning and continuous platform improvement.

Job Description

  • Perform hands‑on development and configuration within the ServiceNow platform, with a strong emphasis on CSM
  • Deliver end‑to‑end ServiceNow implementations, including enhancements and new functionality
  • Design and implement integrations (API, REST, SSO) and produce meaningful reports and dashboards
  • Translate business requirements into technical solutions and present analysis and recommendations to stakeholders
  • Collaborate with global teams and external consultants to deliver platform improvements
  • Train end‑users and provide guidance on effective ServiceNow usage
  • Contribute to continuous improvement, standardisation, and automation initiatives

The Successful Applicant

  • Minimum 5+ years ofhands‑onServiceNow development experience
  • Strong, proven experience with the CSM module (mandatory)
  • Experience designing and building workflows beyond out‑of‑box functionality
  • Integration experience (API, REST, SSO, reporting)
  • Confident communicator able to engage stakeholders and explain technical solutions clearly
  • Comfortable working independently in a global environment



What's on Offer

  • Genuine hands‑on CSM build role, not operational support
  • Opportunity to develop and shape a global ServiceNow platform
  • Exposure to enterprise‑level implementations and integrations
  • Autonomy, ownership, and clear technical impact



Interested in building and improving ServiceNow CSM at a global scale? Apply now for a confidential conversation.

Contact
Marissa Nao
Quote job ref
JN-052026-7009650
Phone number
6012 306 0593

Job summary

Function
IT
Specialisation
Infrastructure
What is your area of specialisation?
Business Services
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Marissa Nao
Consultant contact
6012 306 0593
Job Reference
JN-052026-7009650
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.