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Service Operations & Customer Coordination Specialist

Selangor Permanent View Job Description
The Service Operations & Customer Coordination Specialist plays a pivotal role in managing and coordinating customer service operations within the life science industry. This position will ensure smooth service delivery and maintain high standards of customer satisfaction.
  • Broad exposure & strong operational ownership
  • Stability with growth through process improvement

About Our Client

The employer is a well-established and reputable organization in the life science sector. As a part of a medium-sized company, the team focuses on delivering high-quality services and solutions to meet client needs.

Job Description

  • Coordinate service requests and allocate tasks to the appropriate team members efficiently.
  • Maintain accurate records of service schedules and customer interactions.
  • Ensure timely communication with clients regarding service updates and resolutions.
  • Monitor and manage resources to optimize service delivery in Shah Alam.
  • Collaborate with internal teams to resolve customer issues promptly.
  • Prepare detailed service reports and provide regular updates to management.
  • Assist in maintaining compliance with company policies and industry standards.
  • Identify opportunities for improving service quality and operational processes.

The Successful Applicant

A successful Service Operations & Customer Coordination Specialist should have:

  • A diploma or degree in a relevant field such as business administration or a technical discipline.
  • Strong organizational and multitasking skills to manage service schedules effectively.
  • Excellent communication skills to interact with clients and internal teams.
  • Proficiency in using service management systems and software tools.
  • A detail-oriented mindset with a focus on accuracy and efficiency.
  • Knowledge or interest in the life science industry is an advantage.
  • Ability to work independently and as part of a team to meet objectives.

What's on Offer

  • Competitive annual salary and additional car allowance.
  • Opportunity to work in an established organization within the life science industry.
  • Supportive work environment that fosters professional growth.
  • Comprehensive benefits package and permanent employment.



If you are ready to take on an exciting role, we encourage you to apply now.

Contact
Julia Gonsalvez
Quote job ref
JN-042026-7002869
Phone number
+603 2302 4082

Job summary

Function
Life Sciences
Specialisation
Medical devices
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Selangor
Contract Type
Permanent
Consultant name
Julia Gonsalvez
Consultant contact
+603 2302 4082
Job Reference
JN-042026-7002869

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.