Back to search

Service Manager

Kuala Lumpur Temporary MYR10,000 - MYR11,800 per month (MYR120,000 - MYR141,600 per year) View Job Description
We are seeking an experienced Service Manager to oversee and enhance service delivery within the Technology & Telecoms industry. The role is based in Kowloon and requires a proactive individual who is adept at managing technology operations and ensuring customer satisfaction.
  • Competitive Salary
  • Work in multinational cross functional teams

About Our Client

This large organization operates within the Technology & Telecoms industry and is recognized for its innovative solutions and commitment to delivering exceptional services. The company values expertise, efficiency, and customer-centric approaches in all its operations.

Job Description

  • Oversee the delivery of IT services and projects to ensure they meet defined SLAs, timelines, and quality standards
  • Liaise with business and technical stakeholders to define, establish, and formalize Operations & Maintenance (O&M) processes
  • Coordinate across technical teams to manage incident resolution and service restoration within agreed SLAs
  • Monitor service performance and implement improvements to enhance efficiency and reliability
  • Conduct daily stand-ups and regular progress reviews with project and operations teams
  • Oversee change management processes, including review and approval of change requests
  • Support root cause analysis and problem management to prevent recurring issues
  • Coordinate resource allocation and resolve scheduling conflicts across teams
  • Provide regular status updates during major incidents and change activities
  • Build and maintain strong relationships with internal and external stakeholders
  • Prepare executive reports and presentations on service performance metrics
  • Track KPIs, SLAs, and operational metrics to support decision-making
  • Ensure compliance with governance frameworks and organizational standards
  • Act as the primary point of contact for service-related issues, incidents, and change coordination
  • Provide on-call or standby support (as required) to ensure timely response and resolution of critical incidents



The Successful Applicant

A successful Service Manager should have:

  • Years of Experience: Minimum 5-8 years of experience in IT Service Management, Service Delivery, or IT Operations roles
  • Fluency in Cantonese is mandatory, as the role requires frequent communication with Cantonese-speaking stakeholders and users.
  • Hands-on experience with ITIL practices (Incident, Change, Problem Management)
  • Experience working with service management tools (e.g., ServiceNow, Remedy, or equivalent)
  • Strong stakeholder management and communication skills
  • Experience in resource coordination, service performance monitoring, and SLA/KPI management

What's on Offer

  • Contract: 1 year - extendable
  • Medical Benefits
  • Opportunity to lead a dynamic team in catapulting projects for the organization
  • Opportunity to work in a reputable and large organization within the Technology & Telecoms industry.

If you are passionate about service management and are ready to take on this exciting opportunity in Kowloon, we encourage you to apply today

Contact
Charlene Fernandez
Quote job ref
JN-052026-7015946
Phone number
+60323024024

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Technology & Telecoms
Location
Kuala Lumpur
Contract Type
Temporary
Consultant name
Charlene Fernandez
Consultant contact
+60323024024
Job Reference
JN-052026-7015946

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.