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Senior Manager, Collections & Strategy

Malaysia Permanent MYR15,000 - MYR22,000 per month (MYR180,000 - MYR264,000 per year) View Job Description
The Senior Manager, Collections & Strategy will lead the development and implementation of effective collection strategies within the FI industry, ensuring operational excellence and compliance. This role requires expertise in third party agency or banking and financial services to drive performance improvements and manage key processes.
  • Career Progression
  • Global MNC

About Our Client

This opportunity is with a well-established, large organization in the FI industry that specializes in providing comprehensive banking and financial services. The company is known for its commitment to innovation and excellence in delivering customer-centric solutions.

Job Description

* Establish performance metrics and key performance indicators (KPI) to assess the organization's progress towards strategic goals.

* Determine the scope of collection operational improvement initiatives via consultation and evaluation.

* Conduct analysis, identifying emerging trend, evaluate result movement, construct and implement the strategic plan to align with Company KPI and perform PDCA.

* Identify areas of improvement, implement performance improvement initiatives and track results.

* Develop operational improvement strategies short, mid and long term.

* Recommend cost-effective solutions to operational challenges.

* Oversee the implementation of operational improvement strategies.

* Plan and work out the cost calculations and budgets setting with Head of Group.

* Collaborate across departments to set operational targets.

* Oversee documenting process, monitor progress, review status and collection report.

* Collaborate with executive leadership to define and refine the organization's strategic priorities and initiatives

The Successful Applicant

A successful Senior Manager, Collections & Strategy should have:

* A minimum of 10 years' experience in operations consultancy in a similar industry (Financial industry preferred).

* Extensive knowledge of operational enhancement and debt collection strategies (Ageing Collections, Third Party Collections & Internal Collections).

* Proficiency in data analysis and business management software.

* Ability to collaborate with a variety of stakeholders.

* Excellent organizational and time-management skills.

* Proven track record in developing and coaching high-performance service teams

What's on Offer

  • Opportunities for career advancement within the retail industry.
  • Comprehensive benefits package and supportive work environment.
  • Exposure to leading-edge practices in banking and financial services.
  • Chance to work with a large organization known for its innovative solutions.



If you are ready to take on a leadership role in collections and strategy, apply now to join a thriving team and make an impact!

Contact
Laxmin Ganapathy
Quote job ref
JN-082025-6815801
Phone number
60122161741

Job summary

Function
Banking & Financial Services
Specialisation
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Malaysia
Contract Type
Permanent
Consultant name
Laxmin Ganapathy
Consultant contact
60122161741
Job Reference
JN-082025-6815801

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.