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Sales Support - CS

Shah Alam Permanent MYR60,000 - MYR96,000 per year View Job Description
This role focuses on delivering fast, empathetic customer service across multiple channels, handling enquiries and complaints.It also drives sales by converting leads, upselling products, and maintaining accurate reporting on enquiries, complaints, and performance to support business growth and continuous improvement.
  • Competitive packages and good growth opportunities.
  • Flexible working hours

About Our Client

A fast-growing health and wellness e-commerce company that combines health products, nutrition expertise, and data-driven digital marketing to drive online sales and customer engagement.

Job Description

  • Respond to customer enquiries across WhatsApp, calls, and social media with fast, accurate, and empathetic support
  • Handle complaints professionally, coordinate with internal teams, and ensure timely resolution
  • Engage customers to recommend suitable health products, upsell, and drive sales conversion
  • Maintain accurate records of customer interactions, orders, and follow-ups
  • Collaborate with marketing, operations, and support teams to improve customer experience
  • Track and report on enquiries, sales performance, and customer feedback



The Successful Applicant

  • 1-3 years experience in customer service, e-commerce, or sales (health/wellness exposure is a plus)
  • Strong communication and empathy, able to handle sensitive health-related enquiries confidently
  • Sales-driven mindset with the ability to upsell, convert leads, and hit KPIs
  • Comfortable handling high-volume chats (WhatsApp/social media) with fast response time
  • Good problem-solving skills with the ability to manage complaints calmly and professionally
  • Detail-oriented, organised, and able to multi-task across customer queries, follow-ups, and reporting
  • Team player who can work closely with operations, marketing, and internal stakeholders



What's on Offer

  • Attractive base + performance bonus (commission-driven)
  • Fast-growing company with strong career progression opportunities
  • Training & development (sales, product, and customer engagement skills)
  • Exposure to health & wellness e-commerce industry
  • Young, dynamic team with fast-paced and high-growth environment



Contact
Joshua Inbaraj Edwin Raj
Quote job ref
JN-052026-7015164
Phone number
+60323024025

Job summary

Function
Sales
Specialisation
Channel Sales
What is your area of specialisation?
Business Services
Location
Shah Alam
Contract Type
Permanent
Consultant name
Joshua Inbaraj Edwin Raj
Consultant contact
+60323024025
Job Reference
JN-052026-7015164

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.