Back to search

Regional Customer Service Director (Supply Chain)

Selangor Permanent View Job Description
This is an exciting opportunity for an experienced Regional Customer Service Director (Supply Chain) to lead and enhance customer service operations in the industrial/manufacturing industry. The role is based in Kuala Lumpur and focuses on ensuring efficient order management and customer satisfaction across the region.
  • Attractive remuneration package
  • Be part of a globally recognized organisation

About Our Client

The employer is a large organization within the industrial/manufacturing industry, known for its strong presence in the region and commitment to operational excellence. They are seeking talented professionals to join their team in Kuala Lumpur and contribute to their continued success.

Job Description

  • Oversee and manage regional customer service operations, ensuring seamless order processing and fulfillment.
  • Develop and implement strategies to enhance customer satisfaction and service levels.
  • Collaborate with cross-functional teams, including sales, logistics, and finance, to optimize end-to-end order management processes.
  • Monitor and analyze performance metrics to identify areas for improvement and drive operational efficiency.
  • Ensure compliance with industry standards, company policies, and regulatory requirements.
  • Lead, mentor, and develop a high-performing customer service team across the region.
  • Act as the primary point of contact for escalated customer issues and ensure timely resolution.
  • Drive initiatives to enhance digital transformation within the customer service function.

The Successful Applicant

A successful Regional Customer Service Director (Supply Chain) should have:

  • A degree in business administration, supply chain management, or a related field.
  • Proven experience in customer service leadership roles within the industrial/manufacturing industry.
  • Strong knowledge of order management processes and systems.
  • Excellent leadership and team management skills.
  • Analytical and problem-solving abilities with a focus on continuous improvement.
  • Effective communication and stakeholder management skills.
  • Proficiency in digital tools and platforms relevant to customer service operation.

What's on Offer

  • Competitive annual salary between MYR 486000 and MYR 534000.
  • Basic benefits package tailored to the role.
  • Opportunity to work in a large organization with a strong presence in the industrial/manufacturing industry.
  • Chance to lead a regional team and contribute to impactful projects.
  • Work location in the vibrant city of Kuala Lumpur.



Contact
Sara Afzal
Quote job ref
JN-062026-7039201
Phone number
6012 326 4054

Job summary

Function
Executive Search
Specialisation
Procurement & Supply Chain
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Location
Selangor
Contract Type
Permanent
Consultant name
Sara Afzal
Consultant contact
6012 326 4054
Job Reference
JN-062026-7039201

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.