Back to search

Key Customer Service Manager

Kuala Lumpur Permanent View Job Description
An exciting opportunity to lead customer service strategy and customer satisfaction initiatives for key enterprise accounts across industries such as Financial Services, Government, ISP, and Internet sectors. The role focuses on driving service excellence, managing strategic customer relationships, enhancing operational performance, and developing high-performing customer service teams.
  • Lead strategic customer service initiatives for major enterprise accounts
  • Drive customer satisfaction and service excellence across key industries

About Our Client

Our client is a global technology leader renowned for delivering innovative digital infrastructure, telecommunications, and enterprise solutions. With a strong presence across multiple industries, the organization is committed to helping customers accelerate digital transformation through world-class technology and exceptional service delivery.

Job Description

The Key Customer Service Manager will be responsible for developing and executing customer service strategies for strategic enterprise customers within key industries, including Financial Services, Government, ISP, and Internet sectors.

Key responsibilities include:

  • Develop and implement regional customer service strategies to strengthen service competitiveness and enhance customer experience.
  • Analyze customer, competitor, and partner landscapes to identify strategic service priorities and opportunities.
  • Lead customer satisfaction programs, establish improvement strategies, and execute initiatives to achieve service performance targets.
  • Drive resolution of critical customer concerns and oversee continuous service improvement activities.
  • Manage installed base operations and support maintenance service contract renewals.
  • Coordinate customer-related activities and mobilize internal resources to support frontline service delivery.
  • Establish and strengthen customer service organizational capabilities, frameworks, and development plans.
  • Build and develop customer service teams while enhancing leadership and operational capabilities across the organization.

The Successful Applicant

The ideal candidate will possess:

  • Bachelor's Degree or equivalent qualification.
  • Minimum 3 years of experience in key customer service management within industries such as Financial Services, Government, Energy, Transportation, or related sectors.
  • Proven experience in project delivery and operations & maintenance (O&M) environments.
  • Strong stakeholder management, communication, and interpersonal skills.
  • Demonstrated leadership experience with the ability to manage and develop teams.
  • Strong problem-solving capabilities with a focus on customer satisfaction and operational excellence.
  • Ability to drive cross-functional collaboration and manage multiple priorities in a fast-paced environment.

What's on Offer

  • Opportunity to join a globally recognized technology organization.
  • Regional exposure working with strategic enterprise customers.
  • Leadership role with strong career progression opportunities.
  • Dynamic and collaborative work environment.
  • Competitive remuneration package with performance-based rewards.
  • Exposure to large-scale digital transformation and customer service excellence initiatives.
Contact
Jane Chu
Quote job ref
JN-062026-7048637
Phone number
+60323024077

Job summary

Function
Sales
Specialisation
Account Manager
What is your area of specialisation?
Technology & Telecoms
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Jane Chu
Consultant contact
+60323024077
Job Reference
JN-062026-7048637

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.