Back to search

Key Customer Service Manager

Kuala Lumpur Permanent View Job Description
This role is responsible for driving key customer service strategies across targeted industries, ensuring high levels of customer satisfaction and service delivery excellence. You will lead regional initiatives, manage service operations, and build strong customer relationships to strengthen overall business performance.
  • Drive key customer strategy across high-impact industries
  • Lead customer satisfaction and service excellence initiatives

About Our Client

Our client is a leading global technology and solutions provider with a strong presence across multiple industries. They are committed to delivering high-quality services and continuously enhancing customer experience through innovation and operational excellence.

Job Description

  • Develop and execute regional key customer service strategies, focusing on industries such as Finance, Government, ISP, and Internet sectors.
  • Analyze customer, competitor, and partner landscapes to identify key service opportunities and strategic focus areas.
  • Improve customer satisfaction by developing and implementing structured strategies and action plans.
  • Manage customer service operations, including handling key issues and driving continuous service improvement initiatives.
  • Oversee installed base management and support maintenance service renewals.
  • Coordinate regional customer service activities and ensure effective resource allocation to support frontline operations.
  • Build and develop the customer service organization, including capability frameworks, training programs, and talent development initiatives.
  • Enhance service delivery capabilities through structured enablement and operational excellence programs.

The Successful Applicant

  • Bachelor's degree or equivalent qualification.
  • Minimum 3 years of experience in key customer service within industries such as Finance, Government, Energy, or Transportation.
  • Hands-on experience in project delivery and operations & maintenance (O&M).
  • Strong communication and stakeholder management skills.
  • Proven leadership experience with the ability to manage and develop teams.
  • Strategic mindset with the ability to drive service improvements and customer satisfaction initiatives.

What's on Offer

  • Opportunity to lead key customer service strategies in high-growth industries
  • Exposure to regional operations and cross-functional collaboration
  • Platform to drive customer experience and business impact
  • Competitive compensation and career progression opportunities
Contact
Jane Chu
Quote job ref
JN-062026-7048637
Phone number
+60323024077

Job summary

Function
Sales
Specialisation
Account Manager
What is your area of specialisation?
Technology & Telecoms
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Jane Chu
Consultant contact
+60323024077
Job Reference
JN-062026-7048637

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.