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Import Sea Freight Supervisor - Freight forwarding (3PL)

Subang Jaya Permanent MYR96,000 - MYR114,000 per year View Job Description
The Supervisor, Sea Freight Import is responsible for leading the daily operations of the ocean import function while ensuring service quality, profitability, KPI achievement, and customer satisfaction. The position also manages a team, handles escalations, oversees invoicing and collections, and drives continuous process improvements.
  • Leadership + P&L ownership.
  • Exposure to end-to-end stakeholder management.

About Our Client

My client is a well-established multinational logistics and supply chain organization with a strong global freight forwarding network. The business offers significant opportunities for operational leadership, international stakeholder engagement, and career progression within a structured corporate environment.

Job Description

  • Lead and oversee the daily operations of the sea freight import department.
  • Manage departmental profitability and financial performance.
  • Handle customer complaints and ensure corrective actions are implemented effectively.
  • Monitor operational KPIs, milestone compliance, and job costing accuracy.
  • Ensure adherence to customer SOPs, security requirements, and hazardous goods procedures.
  • Develop strong relationships with customers, overseas agents, vendors, and internal stakeholders.
  • Drive customer retention efforts through service reviews and feedback management.
  • Lead, coach, evaluate, and develop the import operations team.
  • Monitor receivables collection and approve operational invoices.
  • Identify efficiency improvements and resolve operational issues.

The Successful Applicant

A successful Import Sea Freight Supervisor should have:

  • At least 5 years of experience within sea freight forwarding or ocean import operations.
  • Strong knowledge of import sea freight processes.
  • Prior experience leading or supervising a team.
  • Strong execution, problem-solving, and stakeholder management skills.
  • The ability to manage KPIs, customer expectations, and operational performance simultaneously.
  • Logistics-related education being an advantage.

What's on Offer

  • Competitive annual salary.
  • Permanent position with long-term career potential.



If you have the expertise and enthusiasm for the Import Sea Freight Supervisor role, we encourage you to apply.

Contact
Ashwin Hastir
Quote job ref
JN-082026-7086094
Phone number
+60323024105

Job summary

Function
Procurement & Supply Chain
Specialisation
Logistics - Import / Export
What is your area of specialisation?
Transport & Distribution
Location
Subang Jaya
Contract Type
Permanent
Consultant name
Ashwin Hastir
Consultant contact
+60323024105
Job Reference
JN-082026-7086094

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.