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Head of Customer Service

Shah Alam Permanent MYR237,600 - MYR290,400 per year View Job Description
The Head of Customer Service in the transport and distribution industry will oversee and improve customer service operations to ensure exceptional service delivery. Based in Shah Alam, this role requires strategic leadership to enhance customer satisfaction and operational efficiency.
  • Attractive Employee Benefits
  • Leadership Position

About Our Client

A company in the transport and distribution industry located in Shah Alam.

Job Description

  • Develop and implement customer service strategies to meet organisational goals.
  • Oversee daily customer service operations and ensure high-quality service delivery.
  • Monitor and analyse customer feedback to identify areas for improvement.
  • Lead, mentor, and manage the customer service team to achieve performance targets.
  • Collaborate with other departments to address customer needs and improve processes.
  • Establish and maintain strong relationships with key clients and stakeholders.
  • Ensure compliance with company policies and industry regulations.
  • Prepare and present reports on customer service performance to senior management.

The Successful Applicant

A successful Head of Customer Service should have:

  • Proven leadership skills in managing customer service teams.
  • Strong understanding of the transport and distribution industry.
  • Excellent communication and interpersonal abilities.
  • Analytical skills to evaluate customer feedback and service performance.
  • Experience in developing and implementing customer service strategies.
  • Ability to work collaboratively with cross-functional teams.
  • Knowledge of relevant industry regulations and compliance requirements.

What's on Offer

  • Attractive salary package ranging from MYR 237600 to MYR 290400 annually.
  • Permanent position offering stability and career growth.



If you are ready to take on this leadership role in customer service, we encourage you to apply.

Contact
Brandon Teoh
Quote job ref
JN-082026-7085253
Phone number
+60323024043

Job summary

Function
Procurement & Supply Chain
Specialisation
Logistics - Customer Service
What is your area of specialisation?
Transport & Distribution
Location
Shah Alam
Contract Type
Permanent
Consultant name
Brandon Teoh
Consultant contact
+60323024043
Job Reference
JN-082026-7085253

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.