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Global Telemarketing TeamLead/Manager - (US Region)

Selangor Permanent View Job Description
This role leads a regional lead generation and telemarketing team, with full ownership of people management, performance delivery, and KPI outcomes within a structured, night‑shift environment. It is a hands‑on leadership position supporting global commercial teams, ideal for experienced professionals seeking a stable, manager‑level role with visible business impact.
  • Manager‑level leadership role within a regional team
  • Opportunity to lead a high‑impact team and supporting global markets

About Our Client

A well‑established multinational organization operating within the manufacturing and industrial solutions sector, serving customers across multiple global markets. With a strong regional presence in Asia-Pacific, the organization supports its commercial and sales operations through centralized lead generation and telesales teams. As part of ongoing business growth and operational strengthening, the company is expanding its Lead Generation leadership capability in Malaysia. This role sits within a mature, performance‑driven environment and offers the opportunity to take ownership of a critical function that directly supports revenue growth across regions.

Job Description

  • Leading and managing a team of Lead Generation / Telemarketing Specialists
  • Overseeing both inbound and outbound telemarketing activities
  • Driving team performance against KPIs such as conversion rates, productivity, and call metrics
  • Monitoring call quality, providing structured coaching, and managing performance improvement actions
  • Analyzing sales data and performance reports to identify trends and improvement opportunities
  • Ensuring accurate reporting, KPI tracking, and operational governance
  • Collaborating with internal sales and marketing stakeholders to align lead generation strategies
  • Ensuring compliance with internal policies, quality standards, and telemarketing regulations
  • Building a positive, accountable, and performance‑focused team culture

The Successful Applicant

A successful Lead Generation - Team Leader/Manager should have:

  • 5-9 years of experience in telemarketing, telesales, or lead generation
  • Proven people leadership experience, with ownership of team performance and KPIs
  • A hands‑on management style (not a purely individual contributor role)
  • Background in manufacturing or tangible / physical products is strongly preferred
  • Strong experience working with KPIs, reporting, and performance tracking
  • Familiarity with telemarketing systems, sales tools, or CRM platforms
  • Proficiency in Microsoft Office; ERP or SAP exposure is an advantage
  • Strong communication, coaching, and objection‑handling skills

What's on Offer

  • Competitive annual salary range
  • Attractive 1.5-month contractual bonus
  • Permanent leadership role within a stable multinational organization
  • Opportunity to lead a business‑critical function with visible commercial impact
  • Exposure to regional and global stakeholders across APAC and beyond
  • Structured, KPI‑driven environment with clear expectations and accountability
  • Comprehensive benefits package and long‑term career stability
  • Fast and streamlined hiring process



If you are an experienced telemarketing or lead generation leader looking to step into a manager‑level role with regional exposure, this opportunity offers a strong platform to make an immediate impact while continuing to build your leadership career!

Contact
Kai Jiunn Liong
Quote job ref
JN-022026-6937736
Phone number
+603 2302 4071

Job summary

Function
Engineering & Manufacturing
Specialisation
Production, Manufacturing
What is your area of specialisation?
Industrial / Manufacturing
Location
Selangor
Contract Type
Permanent
Consultant name
Kai Jiunn Liong
Consultant contact
+603 2302 4071
Job Reference
JN-022026-6937736

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.