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Global Customer Success Specialist - (MNC Fintech)

Kuala Lumpur Permanent MYR75,000 - MYR102,000 per year Work from Home or Hybrid View Job Description
This role focuses on managing client onboarding, operational support, and partner experience within a fast-paced fintech environment.It is ideal for candidates who enjoy working with clients, solving operational challenges, and gaining exposure to digital payments and regional platforms.
  • Hybrid | Permanent
  • MNC | High-Growth Fintech

About Our Client

A fast-growing regional fintech organisation specialising in cross-border payment solutions and digital financial platforms across Asia.

The company partners with leading e-wallets, financial institutions, and merchants to power seamless, secure, and scalable digital payments, offering strong regional exposure within a dynamic and collaborative environment.

Job Description

  • Act as the primary point of contact for partners including e-wallets, merchants, and corporate clients.
  • Manage and resolve customer support tickets while ensuring SLA and service standards are met.
  • Support onboarding of new clients and partners, including setup, documentation, and coordination.
  • Work closely with internal teams across product, tech, finance, and compliance.
  • Assist with account setup, system configuration, and transaction monitoring.
  • Participate in client discussions and support pre- and post-sales activities.
  • Investigate and resolve payment, settlement, or operational issues.

The Successful Applicant

A successful Senior Customer Success Specialist should have:

  • A Bachelor's Degree in Business, IT, Communications, or a related field.
  • 3-5 years of experience in customer success, operations, or client onboarding within fintech, tech, or service industries.
  • Strong communication skills in English and Mandarin to support regional stakeholders.
  • Experience managing B2B clients or partners within a structured environment.
  • Ability to handle support tickets, onboarding processes, and operational workflows.
  • Strong problem-solving skills with attention to detail.

What's on Offer

  • Competitive basic salary
  • Hybrid working arrangement.
  • Exposure to regional fintech operations and cross-border projects.
  • Standard company benefits including medical and insurance.
  • Opportunity to work in a high-growth fintech environment.
  • Strong career development in customer success and operations.



If you are passionate about customer success and the fintech industry, we encourage you to apply for this permanent role today!

Contact
Kai Jiunn Liong
Quote job ref
JN-052026-7019743
Phone number
+603 2302 4071

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Financial Services
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Kai Jiunn Liong
Consultant contact
+603 2302 4071
Job Reference
JN-052026-7019743
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.