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Global Customer Service Manager - (Shipping Operations)

Petaling Jaya Permanent MYR150,000 - MYR170,000 per year View Job Description
This role is responsible for leading customer service and operations teams within a global shipping environment, ensuring consistent service delivery and operational performance. It is ideal for experienced operations leaders who are comfortable managing large, layered teams and driving results in a fast-paced, service-driven organisation.
  • MNC | Leadership Opportunity
  • Onsite | Permanent

About Our Client

A globally recognised leader in the shipping and logistics industry, operating across major international trade routes and supporting large-scale service delivery operations worldwide. The organisation offers a structured and dynamic environment, with strong emphasis on operational excellence and customer service performance across regional and global markets.

Job Description

  • Lead and manage customer service and operations teams, including Team Leads and frontline staff.
  • Oversee service delivery performance, ensuring KPI and SLA targets are consistently met.
  • Manage day-to-day operations across shipping processes and support functions.
  • Handle escalations and ensure timely resolution of operational issues.
  • Collaborate with regional and global stakeholders on operational alignment.
  • Drive process improvements to enhance efficiency, quality, and team performance.
  • Support workforce planning and team structure within a 24/7 operational environment.

The Successful Applicant

A successful Customer Service Manager - Shipping Operations should have:

  • Strong experience within the shipping, logistics, or freight forwarding industry (mandatory).
  • Proven track record managing large, layered teams.
  • Experience in customer service operations or service delivery leadership roles.
  • Strong leadership and stakeholder management capabilities.
  • Comfort working in a fast-paced, comfort leading a team with 24/7 operational environment
  • Exposure to global or regional operations is advantageous.

What's on Offer

  • Leadership role within a globally recognised shipping organisation.
  • Opportunity to manage large-scale operations and influence team performance.
  • Exposure to international stakeholders and regional operations.
  • Stable permanent role with competitive salary package.
  • 13th month salary / annual bonus structure.
  • Standard company benefits including medical coverage and insurance.



If you are ready to make an impact as a Customer Service Manager - Shipping Operations, apply now to join this exciting opportunity in PJ!

Contact
Kai Jiunn Liong
Quote job ref
JN-062026-7040256
Phone number
+603 2302 4071

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Transport & Distribution
Location
Petaling Jaya
Contract Type
Permanent
Consultant name
Kai Jiunn Liong
Consultant contact
+603 2302 4071
Job Reference
JN-062026-7040256

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.