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Customer Quality Specialist

Kulim Permanent MYR84,000 - MYR120,000 per year View Job Description
The Customer Quality Engineer / Product Quality Engineer is responsible for ensuring product and process quality throughout the manufacturing lifecycle, from new product introduction (NPI) to mass production, while serving as a key interface between customers, suppliers, and internal teams. The role focuses on quality assurance, root cause analysis, continuous improvement, compliance, audit management, and customer quality performance.
  • High-impact quality leadership role
  • Broad exposure to advanced manufacturing quality systems

About Our Client

Our client is a well-established manufacturing organisation operating within the electronics and industrial production environment. They are focused on delivering high-quality products to global customers and maintain rigorous quality management systems, continuous improvement initiatives, and compliance with international manufacturing standards.

Job Description

  • Develop and maintain customer quality documentation, including Quality Checklists, PPAP, Quality Plans, Process Flows, and Management Plans.
  • Coordinate and facilitate periodic review activities for Quality Plans and FMEA.
  • Manage shop floor quality control systems, routing, BOM controls, and manufacturing quality processes.
  • Lead quality investigations, root cause analysis, corrective and preventive actions arising from customer feedback and quality issues.
  • Act as the customer Designated Quality Representative (DQR) where required.
  • Drive resolution of quality excursions and ensure timely implementation of effective corrective actions.
  • Oversee product and material quality from NPI through mass production.
  • Monitor, analyse, and report internal and customer-facing quality KPIs.
  • Lead process, product, system, supplier, compliance, safety, and ISO-related audits.
  • Manage Engineering Change (EC) and Supplier Process Change Notifications (SPCN) to ensure successful implementation.
  • Coach and develop junior quality personnel while supporting organisational quality strategy deployment.



The Successful Applicant

  • Degree in Engineering or a related discipline.
  • Hands-on experience within PCBA, SMT, and High-Level Assembly (HLA) manufacturing environments.
  • Strong understanding of ISO standards, IPC 610 requirements, and manufacturing quality systems.
  • Proven expertise in quality methodologies such as FMEA, PMP, SPC, and 8D problem-solving.
  • Knowledge of Six Sigma, Lean, and Kaizen continuous improvement methodologies.
  • Strong communication skills with the ability to engage effectively with customers, suppliers, and internal stakeholders.
  • A proactive approach to quality improvement, audit management, and operational excellence.



What's on Offer

  • Opportunity to lead customer and product quality initiatives in a technically challenging manufacturing environment.
  • Exposure to global customers and cross-functional stakeholder management.
  • Involvement in advanced quality methodologies and continuous improvement programmes.
  • Career development opportunities within quality engineering and operational excellence functions.
  • Diverse responsibilities spanning customer quality, supplier quality, manufacturing quality, and compliance activities.



Contact
Isabelle De Costa
Quote job ref
JN-072026-7065512
Phone number
+603 2302 4075

Job summary

Function
Engineering & Manufacturing
Specialisation
Quality, Technical
What is your area of specialisation?
Industrial / Manufacturing
Location
Kulim
Contract Type
Permanent
Consultant name
Isabelle De Costa
Consultant contact
+603 2302 4075
Job Reference
JN-072026-7065512

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.