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Customer Quality Manager

Kedah Permanent MYR16,000 - MYR20,000 per month (MYR192,000 - MYR240,000 per year) View Job Description
The Customer Quality Manager focuses on managing customer-facing quality issues while ensuring compliance with industry standards and internal processes. The position plays a key role in driving continuous improvement, enhancing customer satisfaction, and leading cross-functional problem-solving efforts.
  • Attractive package and benefits
  • Great opportunity for growth

About Our Client

The hiring company is a large organisation operating in the industrial and manufacturing industry. They are committed to delivering top-notch engineering and manufacturing solutions and fostering innovation in a collaborative environment.

Job Description

  • Serve as the main technical contact for customer quality matters, strengthening relationships and driving satisfaction.
  • Manage customer complaints by leading investigations, performing root cause analysis (RCA), and executing corrective and preventive actions (CAPA).
  • Conduct customer audits, ensure adherence to industry standards (e.g., ISO, FDA), and align internal processes with customer expectations.
  • Track and analyse KPIs such as CSAT, defect rates, and product returns; prepare reports for leadership review.
  • Identify trends from customer feedback and implement continuous improvement initiatives across manufacturing, design, or service functions.
  • Maintain comprehensive quality documentation including inspection records and certification reports.

The Successful Applicant

A successful Customer Quality Manager should have:

  • Minimum 10 years of experience in quality management, ideally in a customer-facing role within manufacturing or similar industries.
  • Strong analytical thinking, problem-solving, and communication capabilities.
  • Hands-on knowledge of quality tools such as SPC, FMEA, 8D, and Pareto analysis, as well as ISO standards.
  • Bachelor's degree in Engineering, Quality Management, or a related discipline.
  • Demonstrated ability to manage stakeholders and navigate high-pressure situations effectively.
  • High level of attention to detail in quality inspection and validation.
  • Proven leadership skills with experience managing cross-functional teams.



What's on Offer

  • Annual salary between MYR 16,000 and MYR 20,000.
  • Permanent role with opportunities to contribute to quality improvements.
  • Work with an established multinational corporation (MNC).



If you are looking to advance your career in the industrial and manufacturing sector, consider applying for this role based in Kulim, Kedah.

Contact
Ezra Lee
Quote job ref
JN-072026-7065581
Phone number
+60 3 2302 4139

Job summary

Function
Engineering & Manufacturing
Specialisation
Quality, Technical
What is your area of specialisation?
Industrial / Manufacturing
Location
Kedah
Contract Type
Permanent
Consultant name
Ezra Lee
Consultant contact
+60 3 2302 4139
Job Reference
JN-072026-7065581

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.