Save Job Back to Search Job Description Summary Similar JobsWork in a top tier company in the industryBe in a position to drive growth, change management & continuous improvementAbout Our Client An established EMS (Electronics Manufacturing Services) company in Malaysia is looking for a Customer Program Management Manager to manage key customer accounts and ensure the successful execution of customer programs.In this role, you will act as the main point of contact for customers, coordinating with internal teams to ensure projects are delivered on time, within budget, and according to customer requirements.You will work closely with Manufacturing, Supply Chain, Engineering, Quality, and Planning teams to support new product introductions (NPI), production ramp-ups, and ongoing operational activities. You will also manage customer escalations, monitor program performance, and drive issue resolution to maintain high levels of customer satisfaction.Additionally, you will oversee program schedules, demand forecasts, and project milestones while ensuring clear communication between customers and internal stakeholders.Overall, this role is responsible for building strong customer relationships, ensuring smooth program execution, and supporting the company's growth through excellent customer service and project management.Job DescriptionLead, coach, and develop a team of Program Managers and customer-focused professionals, managing performance, resource planning, talent development, and overall team effectiveness.Serve as the primary point of contact for key customers, ensuring strong relationships, high customer satisfaction, and successful execution of customer programs.Manage program delivery from NPI through mass production, coordinating cross-functional teams to ensure customer requirements, project milestones, and revenue objectives are achieved.Drive operational performance by monitoring schedules, demand forecasts, inventory impacts, delivery commitments, and resolving issues that may affect customer programs.Lead customer communications, business reviews, and escalation management, ensuring timely resolution of commercial, operational, quality, and supply chain challenges.Oversee program profitability, budgeting, reporting, and performance metrics while identifying opportunities to improve efficiency, customer experience, and business growth.The Successful ApplicantBachelor's Degree in Engineering, Business Management, Supply Chain, or a related field, with 12+ years of experience in Program Management, Customer Program Management, NPI, or Account Management within an EMS or manufacturing environment.Proven leadership experience managing and developing teams, with the ability to coach, mentor, and lead cross-functional stakeholders in a fast-paced, customer-facing environment.Strong expertise in Program Management and NPI, including project planning, Gantt charts, issue tracking, product launches, supply chain readiness, and manufacturing ramp-ups.In-depth knowledge of manufacturing operations, production planning, order and demand management, supply chain management, and customer fulfillment processes.Strong commercial acumen with experience in customer negotiations, pricing, contracts, business risk management, and profitability management.Excellent customer-facing, communication, presentation, and problem-solving skills, with the ability to manage multiple complex programs, drive issue resolution, and influence stakeholders at all levels.What's on OfferBe part of a globally recognised organisation.Work in a dynamic, innovative environment with opportunities for growth.Competitive remuneration and benefits package.ContactVictor DharmarajaQuote job refJN-072026-7064780Phone number+60323024108Job summaryFunctionProcurement & Supply ChainSpecialisationDemand PlanningWhat is your area of specialisation?Industrial / ManufacturingLocationKulimContract TypePermanentConsultant nameVictor DharmarajaConsultant contact+60323024108Job ReferenceJN-072026-7064780
