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CRM Executive (Luxury Retail)

Kuala Lumpur Permanent MYR52,000 - MYR78,000 per year View Job Description
The CRM Executive will oversee customer relationship management initiatives, ensuring effective communication and engagement strategies within the retail industry. This role involves managing CRM campaigns, analysing customer data, and enhancing customer loyalty through tailored marketing efforts.
  • Build data-driven customer journeys and loyalty strategies in luxury retail
  • Gain exposure to premium brands, CRM tools, and high-value client insights

About Our Client

A large organisation in the retail industry, this company is known for its commitment to delivering exceptional customer experiences and high-quality products. With a strong market presence, it emphasises innovation and customer-centric strategies to maintain its leadership position.

Job Description

As a CRM Executive, you are responsible to plan, execute, and monitor CRM campaigns to drive customer engagement and retention. Also, you will:

  • Analyse customer data to identify trends and develop targeted marketing strategies.
  • Collaborate with the marketing and agency teams to align CRM initiatives with broader business goals.
  • Develop and maintain the customer database to ensure accuracy and relevance.
  • Implement loyalty programs and promotional activities to enhance customer satisfaction.
  • Generate reports on CRM performance and present insights to stakeholders.
  • Stay updated on industry trends and best practices to refine CRM strategies.
  • Coordinate with cross-functional teams to ensure seamless execution of CRM projects.

The Successful Applicant

As an successful applicant, you should come with:

  • Educational qualifications in Marketing, Business, or a related field.
  • Proficiency in CRM tools and data analytics platforms.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration abilities.
  • Attention to detail and a results-driven mindset.
  • A good understanding of the retail industry and customer behavior.

What's on Offer

  • Opportunities to work in a large organisation within the luxury retail industry.
  • Exposure to innovative customer engagement strategies and tools.
  • Potential for career growth and professional development.
  • Collaborative work environment with cross-functional team interactions.



This is an excellent opportunity for a CRM Executive to make a significant impact in the retail sector. If you are passionate about customer relationship management and marketing, we encourage you to apply today!

Contact
Meryl Yiek
Quote job ref
JN-062026-7047305
Phone number
+60323024053

Job summary

Function
Marketing
Specialisation
CRM
What is your area of specialisation?
Retail
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Meryl Yiek
Consultant contact
+60323024053
Job Reference
JN-062026-7047305

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.