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The CRM Executive will oversee customer relationship management initiatives, ensuring effective communication and engagement strategies within the retail industry. This role involves managing CRM campaigns, analysing customer data, and enhancing customer loyalty through tailored marketing efforts.
A well-known Malaysian based IT company looking for BDM for their CRM solutions.
This role involves preparing forecasts, supporting sales and CRM teams with data management, and handling customer service tasks to maintain satisfaction. It also includes updating SOPs, assisting with system data, processing non-hire equipment orders, and managing customer documentation and reports.
Lead a regional function within a shared services environment, overseeing supply chain data operations and control tower activities to ensure seamless planning execution. This role offers the opportunity to drive visibility, governance, and continuous improvement across multi-country operations.
Lead end-to-end customer service operations across the APAC region, driving service excellence, operational reliability, and customer satisfaction. Partner with cross-functional teams to enhance processes, implement digital solutions, and build a high-performing shared services organisation.
This role focuses on managing end-to-end order processing within the Order-to-Cash (OTC) function, supporting B2B customers across order execution, delivery coordination, and issue resolution.
This role is responsible for managing end‑to‑end customer order processing while ensuring timely, accurate, and efficient service delivery. You will act as a key coordination point between customers and internal teams to drive operational performance and customer satisfaction.
Step into a leadership position within a regional shared services hub, driving end-to-end customer service and Order-to-Cash operations across multiple markets. This role combines operational excellence with team leadership and key stakeholder management.
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